Hello, my account has been suspended due to "unusual activity". This is ridiculous and...

GetHuman-fallensy's customer service issue with Chegg from October 2020

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The issue in GetHuman-fallensy's own words
Hello, my account has been suspended due to "unusual activity". This is ridiculous and it isn't the first time this has happened. I have been using my OWN account by myself on my own devices (besides today). My computer died this morning so I have been using my boyfriends computer, and couldn't swap out my device because I had to do so earlier this month. However I do not know the reason as to why I had to swap out a device earlier this month in the first place, considering that I was using the same device that had already been registered when it prompted me to swap. I tried using my phone, which is my second registered device and it was asking me to swap that out as well despite it already being registered. I do not understand how I pay $** a month and am locked out of my OWN account that I am using on my OWN accord especially during critical moments. Very displeased.

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Chegg

Customer service issue
Reported by GetHuman-fallensy
Oct 28th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 6993 others
0 customers following this

Timeline

GetHuman-fallensy started working on this issue
Oct 28th, 2020 8:50pm

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