I received an email this evening ******* that stated that I had an overdue book, and th...

GetHuman5199631's customer service issue with Chegg from August 2020

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The issue in GetHuman5199631's own words
I received an email this evening ******* that stated that I had an overdue book, and that my credit card had been charged the extension fee. The problem is, is that I returned the book in question on *******, and I can provide the location (FedEx), as well as print the packing label that was included in the box with the additional textbook that was sent back. I would like a response as soon as possible so we can resolve this matter, and I would also like to have my money refunded that was charged form my account for something this is *. Not my fault, and *. Beyond my control. If you haven't received the books, that's an issue between you and FedEx, who was the shipping provider assigned by you.

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Chegg

Customer service issue
Reported by GetHuman5199631
Aug 26th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5860 others
0 customers following this

Timeline

GetHuman5199631 started working on this issue
Aug 26th 4:13am

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