We are new to Chegg. Need info on how etextbooks work. Specifically......if we rent a...

GetHuman5185709's customer service issue with Chegg from August 2020

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We are new to Chegg. Need info on how etextbooks work. Specifically......if we rent a Chegg etextbook does the book download to the student's computer? If so, what happens if the computer later on has issues and won't start up? Or are the ebooks in the "cloud" when they are used by the student and can they be accessed by the student on a new or different computer? Can the textbooks be used offline, or does there need to be internet or wifi for them to use the books? Can the book be downloaded or copied to an external hard drive to be taken to a different computer away from the original computer (such as taking the book on an external drive to a computer lab on campus)? Sorry to ask these questions, but we are in the Midwest where we have had severe wind storms and have been without internet for days and we are wondering whether using etextbooks is such a good option for our student.

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Customer service issue
Reported by GetHuman5185709
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 5634 others
0 customers following this


GetHuman5185709 started working on this issue
Aug 21st, 2020 2:57pm