I received an email from Chegg on July ** stating that Federal Express had advised Cheg...

GetHuman5128791's customer service issue with Chegg from August 2020

Help with my Chegg issue
The issue in GetHuman5128791's own words
I received an email from Chegg on July ** stating that Federal Express had advised Chegg my textbook was being shipped back. It is now *****, ** days later, and I was charged a late fee for a book I sent back over a month ago.

GetHuman5128791 did not yet indicate what Chegg should do to make this right.

How GetHuman5128791 fixed the problem
Sw a cs rep. She confirmed that book had been received. She credited the late fee
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Chegg

Customer service issue
Reported by GetHuman5128791
Aug 4th, 2020 - 4 months ago
Fixed
GetHuman5128791 shared how to fix
Seen by 7 customers so far
Similar issue to 5591 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman5128791 started working on this issue
Aug 4th 2:25am
GetHuman5128791 confirmed the issue is fixed. Hooray!
Aug 6th 11:25am
GetHuman5128791 confirmed the issue is fixed. Hooray!
Aug 7th 12:16am

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