Chegg Customer Service Issues

I would like to request the deletion of the questions I posted as I am concerned about potential copyright violations. Could you please assist me in removing the following questions: 1. [redacted] 2. [redacted] 3. [redacted] 4. [redacted] 5. [redacted] 6. [redacted]

Hello, I recently resubscribed to Chegg Study for the remainder of this semester in April. My subscription was set to renew today, but I made sure to cancel it well before the renewal date as my classes ended on the 29th. I can't recall the exact date I canceled, maybe around May 1st. However, I was charged $15 today for a monthly subscription which is frustrating, especially since I tried to use Chegg two days ago and couldn't access answers, prompting me to renew. Despite canceling, I was still charged. The payment doesn't show in my online orders, and I never received a confirmation email for canceling. I'd appreciate an explanation and a refund for the canceled subscription. Thank you for your assistance.

Hello, I need assistance with a discrepancy regarding the return of my rented books to your facility. As an international student from Germany, I returned both books before leaving the United States due to Covid-19. I received confirmation that the package was received and that the return was processed. However, only one of the books appears as returned on my account. I believe both books were sent back and I should not be held responsible for the missing book. What should I do to resolve this issue without incurring any charges? Thank you.

Good evening, my name is Wong Wai Chun from Malaysia. I signed up for Chegg on April 26, [redacted], and I now want to cancel my subscription. However, my $14.95 order is no longer showing in my account, making it impossible for me to unsubscribe. I would like to cancel it promptly to prevent any renewals for May [redacted]. Could you please assist me? My username is [redacted] If you require any proof of my subscription, I am willing to provide it. I look forward to hearing from you soon. Thank you.

I recently used Chegg on both my phone and computer website, frequently opening multiple tabs. However, I received an email 40 minutes ago stating that my Chegg account was deactivated, even though I haven't shared my account details with anyone. I believe this may be a mistake, as I solely access my account from my phone and computer simultaneously. Please reactivate my account, as I have not shared my login credentials and have no intentions of doing so.

My account got deactivated for allegedly breaking the rules, but I believe it's a misunderstanding. I'm the only one using my account, even though I access it from various computers within my home. With my college being online due to Covid-19, I rely on Chegg to enhance my understanding of the coursework since I can't consult professors in person. This happened right before my finals, and I was planning to create flashcards to prepare for exams.

My Chegg account has been flagged for sharing, for the second time in two weeks. I strictly use one device for checking physics and organic chemistry. This situation is frustrating. I rely on Chegg for school while quarantined at home. The constant flagging disrupts my learning. I don't understand why my account keeps getting flagged when I follow the rules. With limited activities during quarantine, I use Chegg frequently for study help. I hope the technical support team considers the current situation impacting students' usage patterns. I find it disappointing and frustrating as a student dependent on this service for academic support.

After reviewing Chegg's website and FAQs, it is clear that the company aims to assist students, particularly during challenging times. However, I am experiencing frustration as my account keeps getting flagged for what seems like excessive use. I rely on my Chegg account more now that I am studying from home due to limited access to teachers and tutors. I solely use my account, primarily for Physics and Organic Chemistry, from one device. Despite this, it is repeatedly flagged as a shared account, which is perplexing and hindering my academic progress. I find it disappointing and burdensome to address this issue continuously when there is no evidence of sharing. Given the current situation with online learning, I hope Chegg recognizes the increased usage of their services by students for educational support. I expect seamless access to the service I pay for, especially when abiding by the Terms and Conditions agreed upon during registration.

Hello. I recently signed up for Chegg Study to use for the remainder of the semester until the end of April. I made sure to cancel my subscription before it auto-renewed on May 8th, after my classes had ended on April 29th. Despite cancelling around May 1st, I was charged $15 on May 8th for another month. I attempted to use Chegg a week before to confirm my cancellation, but I was prompted to renew my subscription to view an answer. I find it frustrating that I was charged after cancelling, especially since I did not receive any confirmation emails for both cancellations I made. I kindly request an explanation and a refund for the subscription fee, as I do not wish to pay for a service I no longer require. Thank you for your attention to this matter, and I await your response.

I recently checked my Chegg membership to ensure it was paused. However, upon visiting the page, my subscription was automatically unpaused, and I was charged for the month from May to June. I had already paid for April to May. I am confused about being charged again for a month that was already covered. Due to a page glitch that unpaused my subscription, I am not planning to use Chegg and would like to request a refund for this charge.

I encountered a dilemma with my Chegg account. The original account got suspended unfairly for "account sharing," prompting me to create a new account with a different email to continue my work. However, I faced a setback as my computer signed me out without saving the login details for the new account. My attempts to reset the password failed as I did not receive an email, possibly due to a misspelled email address during registration. I do not seek a refund, but simply wish to cancel the subscription for the forgotten account as I have now regained access to my original account. Both accounts are standard Chegg study subscriptions at $14.95 per month.

Hello, I'm Graci Branson and I rented the textbook "Exploraciones curso intermedio, 2nd edition" from Chegg this semester. Regrettably, I mistakenly mixed up the shipping labels of two book boxes when I returned them. I suspect that my university's rented textbooks - "Psychology," "A Poet's Companion," and "Out on The Wire" - have been sent to Chegg by error. I've confirmed that my Chegg spanish textbook was delivered to my university, and I request assistance in resolving this mix-up promptly. Kindly inform me if the books have been received and how we can resolve this issue. I apologize for any inconvenience this has caused. Thank you.

I recently bought an e-book but had to request a refund the next day. My debit card was compromised yesterday, (5/12), so I'm looking to update the payment information on my profile. I have not received the refund yet, so I added a new card to my account with the hope that the refund can be processed to that card instead. I appreciate your assistance with this matter.

I have a premium account and I use the Chegg app on my phone. Today during an open book exam, I urgently needed tips on a question and tried to search for it on my laptop. When I attempted to access the tips, it prompted me to reset my password. After doing so, my account got suspended for 48 hours due to suspected account sharing. I solely use my account through my devices and believe the IP address confirms this. I rely on my account, paying for it to assist me on important days like today. If my account cannot be reactivated in 4 to 6 hours, I would prefer a refund and my account closed. It is crucial for me to have access now rather than in 48 hours. Thank you.

My sister and I are facing issues and have reached out on Twitter and waited on hold for over an hour on the phone with no luck. My account got suspended for "sharing account information" when I simply logged in on my laptop instead of my phone. I would like my account reinstated. My account is associated with the email [redacted] I also assisted my sister in creating an account, but she used the wrong email address. I pay for both accounts and want the one with the incorrect email ([redacted]) closed to prevent unauthorized access to my card information. I have been trying to resolve these problems for three days now. I appreciate your assistance.

Hello. I'm Catherine D. and I'm currently studying at Grantham University. I have a Cengage Unlimited subscription and I'm trying to access the Chegg Study Pack 30-day free trial. Unfortunately, every time I click on it, I receive an error message identified as 'Charlie'. After contacting support, I was advised to wait for an email within 7 business days, which I haven't received yet. Apologies for the inconvenience, as I require the Chegg Study Pack for my current coursework. I was instructed to continue trying to access the pack to check for any updates from the tech department. Your prompt assistance in resolving this matter would be greatly appreciated.

Dear Chegg, On May 16th, I encountered an issue with the Chegg extension that I had purchased on April 6 using a SacombankVietnam Visa. Despite being asked to extend my account for [redacted],[redacted] VND, I realized that Chegg had automatically renewed it using my Sacombank card for [redacted],[redacted] VND without my authorization. Even though the payment was not utilized, I opted to renew using a Visa Techcombank account successfully. Consequently, I was overcharged for the extension on May 16. I am seeking assistance in getting a refund for the extra amount deducted from my Sacombank card, which was initially charged. You can reach me via email at [redacted] Thank you.

I recently received an email regarding the book "Curriculum" not being returned. I had sent it back either last week or two weeks ago via FEDEX. I want to verify the status of the book as it was indeed sent, and I should not be charged any fees for this. My name is Jenny Gardana.

Dear Sir or Madam, I rented a book last semester and due to COVID-19, I had to take it home to Hong Kong. I could not use the free Fedex shipping label, so I paid for shipping with Fedex international priority mail to return the book to the same address. The tracking number confirms its delivery two weeks ago. However, I just received an email about being charged for overdue fees. Please advise on how to proceed. Thank you.

I recently used Chegg's monthly subscription service and found that most of the answers provided were incorrect. As a student living independently, the $21 Canadian dollars spent on the subscription hold significant value for me. I did not receive the assistance I needed, making it difficult to justify the cost. Due to the current COVID-19 situation, finding a job is not feasible, further emphasizing the importance of a refund for me. I regret not reaching out earlier to address this issue. Given the circumstances and the lack of satisfactory support from Chegg Study, I kindly request a refund for the subscription.