Chegg Customer Service Issues

Hello, I posted a question about 5 hours ago and I'm still waiting for a response. I need help promptly as I paid for this service. I asked the same question yesterday but faced some data issues. I am counting on receiving an answer within the next hour to finish my work. Thank you.

Hi there, I downloaded the Chegg app and used it for a couple of weeks. I canceled my Chegg subscription, but I recently noticed that they are still charging me $14.95 even though I no longer use the app. I also received an email stating that something happened with my account, even though I thought I had canceled it.

Hello Chegg team, I am Angelica Mae Cornejo from the Philippines. I am having trouble logging into my Chegg account as I have forgotten my email and password. I have a study subscription and notice that money is still being deducted from my card account. Is it possible to recover my Chegg account using my card details? I rely on the Chegg tutorials for my studies and really want to make the most of my subscription. Thank you for your assistance in advance.

Dear Sir/Madam, I am seeking a refund for my recent subscription. A few days ago, my account was unexpectedly locked due to unauthorized sharing, which I believe resulted from logging in with different devices. This occurred right before an important academic deadline, causing significant frustration and rendering my subscription useless. I have since canceled any future subscriptions and kindly request a refund for the one-month subscription. I appreciate your attention to this matter and look forward to your prompt response. Best regards, Charmaine

Good evening, I am seeking assistance with the return of two books purchased from Chegg. Today marks the deadline to drop them off at UPS. Initially, the option to return and refund the books was available, but I refrained from clicking it as I was not ready to return them immediately. Upon revisiting my account an hour later to proceed with the return and refund process, I noticed only the return option without any mention of the refund. As I head to a UPS store to drop off the books, I am seeking confirmation that my refund will still be processed since I am returning them on the last eligible day. The two books in question are "Understanding Computers" and "Human Sexuality (Paper)." My order number is #9CNZ9PW6.

Hello Chegg Team, I was charged for the next month's subscription today, but I had selected not to have automatic payments. I prefer to pay only when I need to use the service. After receiving the payment receipt email, I checked my Play Store subscriptions and did not see Chegg listed there. Since my finals are over and I did not want the payment to be automatic, I did not intend to pay for this month. I recall when I first subscribed, it was mentioned that payments are not automatic and need to be renewed each month. I would like to request a refund for today's subscription, as it was charged without my permission this morning and I have not used the service at all. Could you please issue me a refund for today's charge? Your prompt attention to this matter would be greatly appreciated. Thank you.

I signed up for Chegg because you were promoting free 30-minute services. I placed my card on file as required but removed my account within 10 minutes. I was surprised to see a $15 charge for not using any tutors or textbooks. It feels misleading to advertise a free trial, prompt for card information, and then charge without clear communication.

Dear Customer Service,**I am reaching out to request a refund for my recent subscription. My account was unexpectedly locked, indicating that I had shared my login details. This occurred while I was using both my Macbook Pro and Air to access Chegg. Unfortunately, this happened right before an important exam, causing immense frustration as I rely on Chegg for academic support in such critical times. Consequently, I have decided to cancel my upcoming subscription. I kindly ask for a refund for the one-month subscription fee. I appreciate your attention to this matter and look forward to your response.**Sincerely,*Charmaine

I recently sent my textbook back to Chegg, following all their instructions by taping the label from my account onto the box and dropping it at a UPS box. Despite this, I keep getting emails from Chegg stating that the book hasn't been returned, with threats of late and extended rental fees. I am currently on Christmas break and cannot check on the package at the UPS office. The additional fees from Chegg are something I cannot afford, especially since I believe I have followed all their guidelines correctly.

Hello, I am reaching out about my account being charged for a subscription that I did not purchase. I may have mistakenly paused the subscription for a year instead of canceling it, leading to this charge. I would appreciate a refund for the one-month subscription fee that was deducted from my account. I do not plan to use the subscription and need the funds returned to my account as soon as possible. The email associated with my Chegg account is [redacted] Thank you.

I was unaware that I needed a computer to cancel my Chegg subscription and wasn't able to do it on my phone. Since I don't own a computer, I couldn't cancel in time before being charged $20 for a new subscription. I finally managed to cancel it, but I was still charged the $20. Is there any way to get a refund? I'm no longer in school and can't use Chegg, so losing $20 is frustrating. I had hoped to cancel in time before being charged again, but the lack of access to a computer at home made it challenging.

Hello, I am reaching out regarding an unauthorized charge on my account for a subscription I did not intend to purchase. I believe I mistakenly paused the subscription for a year instead of cancelling it, resulting in the recent charge. I would appreciate a refund for the one month subscription fee as I do not plan to utilize the service. The Chegg account associated with the charge is linked to the email: [redacted] Thank you for your assistance.

I wasn't aware that I needed a computer instead of my phone to cancel my Chegg subscription. Without access to a computer, I couldn't cancel in time, and I was charged $20 for a new subscription before being able to cancel it. Due to not being in school anymore, I cannot use Chegg, and I was hoping to get a refund for the unintended charge.

My books were returned to me today because the box I sent them in was damaged. I have one day left to send them back, but I'm currently at home for a break where there's only a UPS drop-off location and not a store for verification. I'm unsure how the verification process works with just a drop-off. I'm dropping them off today to avoid a late fee, but I'm worried about potential charges.

I noticed that I have been double-charged monthly for my Chegg Study subscription when reviewing my bank statements. I am uncertain about the reason for this error, but I believe I may have both a school and personal account. The one linked to [redacted] is the only one I use. Despite following the Help Center's instructions to cancel my subscription, I am unable to locate the cancel button on the website. I have been overcharged for several months, and I would like to inquire about the possibility of receiving a refund for this recurring issue.

During the current semester break, I attempted to pause my Chegg study account until the next semester. Strangely, I was informed that my account had already been charged for the upcoming month, despite no money being withdrawn. Even though I tried to pause, I woke up to find that Chegg had initiated a charge. Since I won't be using the account until January when school recommences, I am struggling with the unexpected $16 charge, especially during the holiday season when I have other financial commitments. Is it feasible to request a refund given my circumstances? I sincerely hope for a resolution. The email associated with my Chegg account is [redacted]

Hello, my name is Mohammad B., I am reaching out regarding my Chegg Study subscription which was charged to my account recently, even though my classes ended 6 days ago. I had forgotten to cancel my subscription and was charged $21. I no longer require the service as my semester has concluded, so I would appreciate a refund. I apologize for any inconvenience this may cause, but I am currently not utilizing the subscription. A refund would greatly help as I am concerned about meeting my tuition expenses as well. Your prompt assistance on this matter would be greatly appreciated. Thank you for your attention to this issue.

Hello, my name is Kamal. I contacted your customer service via phone 10 days ago. They collected my information and assured me that they would refund my money promptly. However, I have not received the refund yet. I noticed charges of $9.95 on my credit card statement every 1st of the month, even though I never signed up for your services. The reference numbers on my statements are ([redacted]8JLSFW183Q), ([redacted]9HLWE6RZJ9), and ([redacted]AFLWKAHP40). I kindly request your assistance in resolving this issue and refunding me for the past 3 months' charges. If you are unable to resolve this matter, please inform me so I can proceed with reporting these transactions as fraudulent to my bank. Thank you.

I was supposed to return my rented textbooks to the nearest UPS store according to the address on my return label. Unfortunately, when I arrived, I discovered it was just a drop-off box and not a UPS store. In a rush, I attempted to drop off the package but it wouldn't fit in the box. I then hurried to another UPS store across town, but it was closed by the time I arrived. Feeling frustrated, I finally managed to return the textbooks this morning since I was off this Saturday. I hope to avoid any late fees as I was simply following the address on the return label.

I tried to cancel my Chegg subscription on 12/25, but couldn't find the option on the Order page. There was a maintenance notice on the site which might have caused the issue. Unfortunately, it automatically renewed for the next month. Can someone assist me with canceling my subscription and possibly getting a refund? My account ID is [redacted]