Chegg Customer Service Issues

I allowed a friend to use my account for a school assignment once, but I did not intend for it to continue. Despite resetting my password, I am still repeatedly locked out of my account. Deleting my current account is not an option as I still require access to purchased textbooks for the remainder of the semester. Any assistance in resolving this ongoing password reset loop would be highly valued. Thank you.

I signed up for Chegg Study two months ago by mistake but couldn't reach anyone to cancel and get a refund. After thinking I had canceled after the first month, I was charged again for the second month which I didn't use at all. Chegg's customer service is hard to access. Since I unintentionally signed up and never used the service, I am hoping for a refund for both months. Jaya S. Email: [redacted]

I accidentally sent a book meant for Amazon to Chegg for return. I mistakenly shipped the wrong book. Can you forward the book I sent to you to Amazon at [redacted] Whitepine Road, Richmond, VA [redacted]? The book to return to Amazon is "Quantitative Methods for Management." I apologize for the mix-up. My name is Agustin Rossi.

I stopped my Chegg subscription at the end of last semester, just in case I needed it for this semester. However, in late August, I discovered that it was no longer necessary, so I cancelled the subscription. While I never received a confirmation email, I assumed the cancellation was successful. Upon checking my account recently, I noticed charges for September, October, November, and December. I have not used the service for several months. Is it possible to get a refund for the charges? Thank you.

Hello, I am reaching out to share my experience with Chegg recently. I encountered some issues with the tutoring service I paid for. I had paid for a plan that included 60 minutes of free live tutoring sessions. However, I experienced several problems with the tutors I connected with. During my sessions, I faced difficulties understanding the tutors due to strong accents, and in some cases, the tutors were unable to explain the concepts clearly. There were instances where the tutors did not fulfill the teaching requirements and ended the sessions prematurely. I believe I should not be charged for these incomplete or unsatisfactory sessions. I had a positive experience with one tutor who provided a good written lesson, but I was unable to have a successful live lesson due to technical errors. Despite these challenges, I feel that I should only be charged for the written lesson that was completed successfully. I kindly request a refund for the charges related to the unsatisfactory or incomplete sessions and ask for clarification on the next steps. I value the platform Chegg provides for students but hope for better quality control in selecting tutors to ensure students receive the support they need. Thank you for your attention to this matter.

I am experiencing an issue with my Chegg Study account being suspended for alleged "malicious activity." Despite being the only person using my account across various devices and locations, it got suspended. This has caused substantial study delays, so I want to permanently delete my account. The company's profit-driven policy to attract more users and allow simultaneous logins without logging out others is frustrating. I have no interest in a solution; I simply want to close my account and hope this feedback leads to improvements in handling similar issues.

I'm frustrated that Chegg deactivated my account over accusations of sharing it, which is not true. I'm deployed and need access as I'm in the final week of my course. Please reactivate my account! If not, I'll have to cancel and advise against using this site, despite a friend's recommendation. I only use this laptop to log in, and no one else has my login details.

I recently graduated and no longer need Chegg Study. I forgot to cancel my subscription and haven't used it. Although the service has been helpful, I'd like a refund and to cancel the remaining subscription. I've already canceled, but I was charged. The email on my account is [redacted], and the PayPal account charged is [redacted]

Yesterday, I tried to access my account via mobile to pause my subscription, but I encountered trouble loading it, and an error message kept popping up, saying to try again later. Today, I managed to log in from my computer, but I couldn't pause or cancel the subscription as a payment was already processing. Unfortunately, the payment was declined today as I won't have enough funds. I need assistance with cancelling this subscription promptly. Thank you. - Michelle R.

Hello, I used Chegg Study for the first month after purchasing it. I attempted to cancel via desktop, but it seems my request didn't register. I've been charged for additional months despite not actively using the service. Could you kindly cancel my account and consider refunding me? Managing these charges is difficult for me as a college student.

I rented a book for this semester for just $8 with my Cengage subscription. I want to keep the same book for next semester since I have a 12-month subscription that allows me to get it for only the shipping fee. Is there a way to hold onto this book for the upcoming semester instead of returning it and reordering it later?

Hi there. I encountered an issue with my Chegg account linked through Facebook a few hours ago. Right before an exam, I was blocked due to unusual activities. The problem arises because the email associated with my Chegg account was not my usual email, making it impossible for me to retrieve or reset the password. Despite attempting various options to reactivate my account, I have been unsuccessful. This has been particularly frustrating, especially just before an important exam. I am currently unable to access my Chegg account, even at this moment.

Hello! I purchased a subscription on my account about a month ago, and everything was working well until a few days ago when I encountered restrictions. I believe this may have happened because the system wrongly detected sharing activity, although I did not share my Chegg account with anyone. Initially, I thought it might be a payment issue, but after resolving that, I still couldn't access my subscription. Consequently, I canceled the subscription and acquired a new one this morning, only to be charged twice. My account email is [redacted] I would greatly appreciate your assistance.

I urgently need assistance in removing screenshots of questions I posted on the provided links. Despite not receiving answers yet, I am unable to delete the images containing my name, c:/users/karthikeyan. This is a critical situation with my professor, so I kindly request immediate removal of these images. Please, help me address this issue quickly by either deleting the pictures or the entire questions from Google. Thank you. - Karthik

Hello, I urgently need help removing some screenshot pictures from the links provided. The screenshots contain my name "c:/users/karthikeyan" along with unanswered questions. I am unable to delete them myself, and it's crucial that they are removed promptly. Here are the links to the screenshots: [redacted] I have noticed that my name "karthikeyan" is visible in some images, and this poses a serious issue for me with my professor. Please assist in removing these pictures as soon as possible as this is an emergency situation. Thank you, Karthik

Hello, I urgently need assistance with removing some screenshots from the links provided. The screenshots contain personal information, specifically my name, that I am unable to delete. Unfortunately, I am unable to access these images to remove them myself. I have attempted to contact via email, but the system requires a US or Canadian phone number which I do not have as I reside in the UK. This is why I am reaching out here for immediate help in removing these photos from my block content. I am facing a critical situation with my professor, and it is essential that these images are taken down promptly. Please, I implore you to address this matter urgently. Thank you for your prompt attention, K.

Hello, I have been logged out of my account due to suspicious activity from multiple devices. Despite previously accessing my account from two laptops and my phone, it prompted me to verify a new email. Upon reviewing, I noticed an error in my email address during sign-up. The email you have on file is "[redacted]," whereas my correct email is "[redacted]" I kindly request your assistance in resolving this matter and am available for any further inquiries. Thank you.

I have noticed an additional charge of $15 for next month's subscription on my card, which is still pending as it was processed today. I have canceled my subscription and would appreciate a refund since I will not be in school next month and do not require access. I am looking to restart my subscription when the next semester commences. Upon canceling, the system shows that I have already paid for the upcoming month and am entitled to access until 1/12/19. However, given that the semester has ended, I do not wish to have access this month. Please confirm if a refund can be processed. Thank you, Katie.

Hello, I am Waseem Fatima, a loyal customer of Chegg. My semester has ended, and it's time to return my book "Visualizing Environmental Science." Upon returning the book, I noticed another book called "Little Brown Compact Handbook," which I did not rent or purchase. I am unsure about this additional book and do not want to be charged for it. I have attempted to contact customer service at the number provided on the website, 1-[redacted], multiple times, but I have not received any response. Kindly reach out to me via email to address this issue. Thank you for your attention. Sincerely, Waseem Fatima

I signed up for a Chegg study subscription intending to cancel after the first month before the semester ended. I expected an email confirming before the second-month charge, but since I didn't receive one and my account wasn't debited, I went ahead and canceled on Thursday morning. Unfortunately, I later noticed a charge of $14.95 for the second month on the same day. I would like to request a refund as I had already canceled my subscription before the charge.