I was charged more than I expected for tutoring

GetHuman-analiwar's customer service issue with Chegg from April 2019

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The issue in GetHuman-analiwar's own words
Receive tutoring for the amount I expected to pay. ... My name is Anali Warner and I was charged $**.** for tutoring, and I a bit confused as to why the amount is so high. I know that I paid $** as well for an hour for written tutoring help from Samuel X. and had additional tutoring help through a live session for ** mins with Tajay W, both on Sunday, April *. However, I thought that the additional ** mins would have been $.** per minute, making it $**.** for that session. I had only requested an hour for the written session which would have used all of $** for the monthly subscription. If the written did go over, I was not expecting that and is a bit upsetting since I did not expect or want that to happen since it would have been essentially another hour. Additionally, I further went over the response and it was not as helpful as I would have wanted.
I had only requested an hour for the written session which would have used all of $** for the monthly subscription. If the written did go over, I was not expecting that and is a bit upsetting since I did not expect or want that to happen since it would have been essentially another hour. Additionally, I further went over the response and it was not as helpful as I would have wanted.
If possible I would like a refund for some of the money from the $**.**. I do not intend on continuing any subscription or usage if my money is going to be taken out without my knowledge.
I am grateful for all of the responses I have received through Chegg and the help I received from Samuel and Tajay. I have no problem paying for tutoring, even when my subscription has gone over and ended. However, I do not believe it is right to charge someone over on the written tutoring if they only specifically asked for an hour.
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Chegg

Tutoring
Customer service issue
Reported by GetHuman-analiwar
Apr 9th, 2019 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 5518 others
0 customers following this
Items needed
Order number
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Email address on the account

Timeline

GetHuman-analiwar started working on this issue
Apr 9th, 2019 4:48pm
GetHuman-analiwar indicated the issue is not fixed yet.
Apr 9th, 2019 9:03pm
GetHuman-analiwar indicated the issue is not fixed yet.
Apr 10th, 2019 5:16pm
GetHuman-analiwar indicated the issue is not fixed yet.
Apr 10th, 2019 7:01pm