I have a major issue! I have like * or * books that are so overdue! I'm a caregiver for...

GetHuman-tmblue's customer service issue with Chegg from February 2019

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The issue in GetHuman-tmblue's own words
I have a major issue! I have like * or * books that are so overdue! I'm a caregiver for my mother, she's been battling terminal brain cancer. I am her caregiver and the last * times I REMEMBERED the DUE date for Chegg and honestly my mom had * wks full of confusion, seizures and being in and out of the hospital! I understand this isn't your guys' problems AND that you've already given me so much grace! However, I have these books to return. I'm also a single mom (financially as well!) I'm asking if there any way possible to please reimburse my acct for the late fees and Clear my name! I have used you guys for a year and don't want to ***** up anything and it's dropped my credit score! I look forward to hearing from someone soon! Thank you and Blessings your way!! Tiffany Schilling
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Customer service issue
Reported by GetHuman-tmblue
Feb 16th, 2019 - 8 mons ago
I have an issue with Chegg too
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Seen by 3 customers so far
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GetHuman-tmblue started working on this issue
Feb 16th 9:44pm