I recently ordered a rental textbook, The Norton Anthology of American Literature *th E...

GetHuman1966690's customer service issue with Chegg from January 2019

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The issue in GetHuman1966690's own words
I recently ordered a rental textbook, The Norton Anthology of American Literature *th Edition, in a *-book pack for volumes C,D, and E. When my order arrived, however, I had only received volume D, and not C and E. I have already called customer service and notified them of the problem, to which they responded by sending out an order for the other two textbooks to be shipped out to me. I was told that I should see this action on my account and*or receive an email about this by Monday, January **, which is today. I have yet to receive an email, nor is this indicated on my account. I would like to know the status of these missing books, as I do need them for class, which has already begun.
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Chegg

Customer service issue
Reported by GetHuman1966690
Jan 15th, 2019 - 9 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman1966690 started working on this issue
Jan 15th 2:00am