Hi, I cancelled my subscription in in early November and wasn't given a confirmation. I...

GetHuman1904473's customer service issue with Chegg from January 2019

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The issue in GetHuman1904473's own words
Hi, I cancelled my subscription in in early November and wasn't given a confirmation. I searched to make sure I wasn't still subscribed and it asked if I just wanted to pause my membership, I unsubscribed completely but I recently checked my credit card statement and I was still charged in November and then again in December. I have not used the service in * months. I would like a refund for those * months and also if you could make sure I'm not charged again. Thank You.
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Chegg

Customer service issue
Reported by GetHuman1904473
Jan 5th, 2019 - 4 mons ago
I have an issue with Chegg too
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Seen by 2 customers so far
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Timeline
GetHuman1904473 started working on this issue
Jan 5th 6:33pm