My name is Rodney V. Sumlin. I used to have an account with Chegg, but it was cancelled...

GetHuman1650551's customer service issue with Chegg from November 2018

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The issue in GetHuman1650551's own words
My name is Rodney V. Sumlin. I used to have an account with Chegg, but it was cancelled last month. I spoke with a customer service rep with the name John * days ago. There was a subscription charged to my checking account in the amount of $**.**. I did not authorized these charges. John stated to me that he would refund the $**.** fees to my account. But to no avail the funds are not listed in my account. The reference number that shows in my account is:***************************Please advise!*Sincerely,*Rodney V. Sumlin
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Chegg

Customer service issue
Reported by GetHuman1650551
Nov 29th, 2018 - 9 mons ago
I have an issue with Chegg too
Not resolved
Seen by 2 customers so far
Similar issue to 3297 others
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Timeline
GetHuman1650551 started working on this issue
Nov 29th, 2018 2:02am