I recently reactivated my Chegg Study subscription. It had been paused and then I ente...

GetHuman-adwehr's customer service issue with Chegg from October 2018

10 views | 2486 similar | 0 following
Help with my Chegg issue
First: share to improve GetHuman-adwehr's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-adwehr to get a Chegg rep on the line!
Always use the GetHuman Phone to call Chegg. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-adwehr's own words
I recently reactivated my Chegg Study subscription. It had been paused and then I entered a code to get * months free through a Sallie Mae loan code. The details of this are as follows: Sallie Mae EB-*MO Order: ****HRE**. My issue is that I was charged a regular subscription fee of $**.** of which details are: Chegg Study monthly membership Order: ***XJF*J*. I do not think that I should have been charged for this as my account has * free month. It however seems to be wanting to keep charging me each month even though it also says that it has been paused through Dec. **th. I would like to get a refund for this past month that should have been free and covered through the * free months. I also want to make sure that I will not be charged again until after the * months has expired. Thank you.

GetHuman-adwehr did not yet indicate what Chegg should do to make this right.

I have an issue with Chegg too
How GetHuman-adwehr fixed the problem

We are waiting for GetHuman-adwehr to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Chegg customer problems.
How Do I Return the Wrong Book Back to Chegg?How Do I Delete My Chegg Account?What Happens If I Return a Chegg Book Too Late?How Do I Change the Shipping Address on My Chegg Order?How Do I Get a Refund from Chegg.com?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
chegg study subscription was **.**, now it is **.**? whyI had a free subscription to Chegg study and canceled it prior to the renewal dat...I cancelled my Chegg subscription for Chegg Study back in December. I have been...I have had an ongoing Chegg Study account and paid on *******. But my Chegg Study...I have a Chegg Study monthly subscription but decided to pause it after my paymen...
FIX: call Chegg customer service -- fast and easyI want to cancel or pause my chegg study subscription. I'm out of school for the...Dear Chegg,**I thought i already cancelled my Chegg Study subscription since begi...I was charged twice for my July chegg study subscription. They are not pending pa...I would like to cancel my chegg study subscription
Do you have a customer issue as well?
We can help you get Chegg's attention and get better help faster. Tap below to get started.
Having Chegg issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-adwehr fixes it.
This email address isn't valid

Chegg

Customer service issue
Reported by GetHuman-adwehr
Oct 2nd, 2018 - 2 years ago
I have an issue with Chegg too
Not resolved
Seen by 10 customers so far
Similar issue to 2486 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman-adwehr started working on this issue
Oct 2nd, 2018 10:27pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers