I had a subscription on an account but I'm not sure which account it is on. The card nu...
GetHuman1219655's customer service issue with Chegg from September 2018
Help with my Chegg issue
First: share to improve GetHuman1219655's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1219655's next move: talk to Chegg when they open (we'll send a note).
Chegg's call center is closed now. We will text or email GetHuman1219655 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1219655 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1219655 may need:
Order number, Billing address, and Email address on the account
The issue in GetHuman1219655's own words
I had a subscription on an account but I'm not sure which account it is on. The card number I used was **** **** **** ****. My name is Taj Herman and I go to the University of Hartford. All this information is on the account. Can you help me access this account because I want to cancel my subscription before it renews. Thanks.
GetHuman1219655 did not yet indicate what Chegg should do to make this right.
I have an issue with Chegg too
How GetHuman1219655 fixed the problem
We are waiting for GetHuman1219655 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.