I always log onto chegg using my facebook account. Now when I do it is prompting me to...

GetHuman-saidmoha's customer service issue with Chegg from September 2018

1 view
2238 similar
0 following
Help with my Chegg issue
First: share to improve GetHuman-saidmoha's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-saidmoha's next move: talk to Chegg when they open (we'll send a note).
Chegg's call center is closed now. We will text or email GetHuman-saidmoha when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-saidmoha can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-saidmoha may need:
Order number, Billing address, and Email address on the account
The issue in GetHuman-saidmoha's own words
I always log onto chegg using my facebook account. Now when I do it is prompting me to change my password for "security reasons" and when I do that it's like it makes a completely new account for me and my subscription isn't there. My subscription is through my facebook account, not my chegg account.
GetHuman-saidmoha did not yet indicate what Chegg should do to make this right.
I have an issue with Chegg too
How GetHuman-saidmoha fixed the problem
We are waiting for GetHuman-saidmoha to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Chegg's attention and get better help faster. Tap below to get started.
Having Chegg issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Chegg email you?
This email address isn't valid
Follow this issue
See how GetHuman-saidmoha fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-saidmoha
Sep 27th, 2018 - 19d ago
I have an issue with Chegg too
Not resolved
Seen by 1 customer so far
Similar issue to 2238 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-saidmoha started working on this issue
Sep 27th 7:36pm