I was charged for another month of Chegg this September (around $**), because I forgot...

GetHuman-ryancb's customer service issue with Chegg from September 2018

1970 similar
0 following
Help with my Chegg issue
First: share to improve GetHuman-ryancb's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-ryancb to get a Chegg rep on the line!
Always use the GetHuman Phone tocall Chegg. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-ryancb's own words
I was charged for another month of Chegg this September (around $**), because I forgot to turn of the "suspend subscription" option. I have no need for it this semester and am wondering if I can get a refund. I haven't even used it or accessed Chegg content, if that changes anything. So I was wondering if I could get a refund from Chegg for the unused subscription.
There is no reminder that I'm aware of, that your suspended subscription will be renewing soon. Otherwise I would have noticed and turned it off myself before it charged me.
GetHuman-ryancb did not yet indicate what Chegg should do to make this right.
I have an issue with Chegg too
How GetHuman-ryancb fixed the problem
We are waiting for GetHuman-ryancb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Chegg's attention and get better help faster. Tap below to get started.
Having Chegg issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Chegg email you?
This email address isn't valid
Follow this issue
See how GetHuman-ryancb fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ryancb
Sep 19th, 2018 - 6 mons ago
I have an issue with Chegg too
Not resolved
Seen by 5 customers so far
Similar issue to 1970 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account
GetHuman-ryancb started working on this issue
Sep 19th, 2018 3:06pm