I was charged for another month of Chegg this September (around $**), because I forgot...

GetHuman-ryancb's customer service issue with Chegg from September 2018

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The issue in GetHuman-ryancb's own words
I was charged for another month of Chegg this September (around $**), because I forgot to turn of the "suspend subscription" option. I have no need for it this semester and am wondering if I can get a refund. I haven't even used it or accessed Chegg content, if that changes anything. So I was wondering if I could get a refund from Chegg for the unused subscription.
There is no reminder that I'm aware of, that your suspended subscription will be renewing soon. Otherwise I would have noticed and turned it off myself before it charged me.
GetHuman-ryancb did not yet indicate what Chegg should do to make this right.
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Chegg

Customer service issue
Reported by GetHuman-ryancb
Sep 19th, 2018 - 6 mons ago
I have an issue with Chegg too
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Seen by 5 customers so far
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Timeline
GetHuman-ryancb started working on this issue
Sep 19th, 2018 3:06pm