Since yesterday, I have been unable to use my Chegg Study subscription. It will not let...

GetHuman-mcpassmo's customer service issue with Chegg from September 2018

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The issue in GetHuman-mcpassmo's own words
Since yesterday, I have been unable to use my Chegg Study subscription. It will not let me view answers to questions, and when I press the "View this answer" button, it just reloads the same page. I have tried logging out and back in, clearing cookies, and switching browsers. On the app, it says there is no subscription associated with my email, but when I view my orders, it shows that I was just charged for my Chegg Study subscription yesterday (*********). I chatted with someone about the issue yesterday, and it has still not been resolved. I understand that taking care of an issue like this may take time, but I am paying for this service, so it would be really nice to be able to use it. Thanks in advance for your help.

GetHuman-mcpassmo did not yet indicate what Chegg should do to make this right.

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Chegg

Customer service issue
Reported by GetHuman-mcpassmo
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1870 others
0 customers following this
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Timeline

GetHuman-mcpassmo started working on this issue
Sep 15th, 2018 4:30pm

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