My name is Sydney Morgan. I ordered two books: Envision in Depth and So You've Been Pub...

GetHuman1139951's customer service issue with Chegg from September 2018

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The issue in GetHuman1139951's own words
My name is Sydney Morgan. I ordered two books: Envision in Depth and So You've Been Publicly Shamed. I went to my PO Box a few days after they said they had been delivered and they said they did not have the books anywhere at the Post Office. I decided to check the shipping address, and I had put the PO Box number in the second line when filling out my address, but it does not show up on the shipping address. So, I assume that the books were sent back to Chegg. I no longer need So You've Been Publicly Shamed because I ended up having to buy a copy in store. I would like to be refunded for that book, but I would still like to receive Envision in Depth. Since I already paid for Envision in Depth, I was wondering how I would go about ordering it again? *Thanks so much.

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Chegg

Customer service issue
Reported by GetHuman1139951
Sep 13th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 1835 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman1139951 started working on this issue
Sep 13th, 2018 9:27pm
GetHuman1139951 indicated the issue is not fixed yet.
Sep 14th, 2018 10:16pm