I ordered a book with *-day shipping. It was supposed to arrive to me by end of day Mon...

GetHuman-sloginov's customer service issue with Chegg from August 2018

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The issue in GetHuman-sloginov's own words
I ordered a book with *-day shipping. It was supposed to arrive to me by end of day Monday, *******, because I needed the book to take to class on Tuesday morning at *am. I just now, Tuesday morning, got an email stating the book has been shipped with an estimated arrival date of *******. Clearly, that wasn't the case. I contacted the CS phone number and was refunded the $** I paid for *-day shipping but that doesn't change the fact that I'll now have to wait until end of day Thursday to get the book, meaning I'm behind by a week in my class. If you promise a ship date, and a customer pays for said ship date, it should arrive by thyat date, not be shipped after. It's bad customer service.
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Chegg

Customer service issue
Reported by GetHuman-sloginov
Aug 28th, 2018 - 4 mons ago
I have an issue with Chegg too
Fixed
Seen by 4 customers so far
Similar issue to 1357 others
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Timeline
GetHuman-sloginov started working on this issue
Aug 28th 12:42pm
GetHuman-sloginov indicated the issue is not fixed yet.
Aug 28th 12:43pm