I rented the Get Fit, Stay Well book a couple months ago, and returned ** days later du...

GetHuman1021733's customer service issue with Chegg from August 2018

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The issue in GetHuman1021733's own words
I rented the Get Fit, Stay Well book a couple months ago, and returned ** days later due to not needing it for my class. I just got an email saying I'm getting charged $** for this book that I no longer have, and claiming I never returned it. I packaged the box correctly and placed the prepaid label on it. I've has several problems in the past with returning books and I always follow the instructions, however I always have problems with being charged late fees.
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Chegg

Customer service issue
Reported by GetHuman1021733
Aug 22nd, 2018 - a mon ago
I have an issue with Chegg too
Fixed
Seen by 4 customers so far
Similar issue to 1193 others
0 customers following this
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Timeline
GetHuman1021733 started working on this issue
Aug 22nd 3:40am
GetHuman1021733 indicated the issue is not fixed yet.
Aug 22nd 6:01am