I have attempted to return rented books that I didn't use because was not able to take...

GetHuman852368's customer service issue with Chegg from July 2018

15 views | 746 similar | 0 following
Help with my Chegg issue
First: share to improve GetHuman852368's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman852368 to get a Chegg rep on the line!
Always use the GetHuman Phone to call Chegg. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman852368's own words
I have attempted to return rented books that I didn't use because was not able to take the classes. I'm an ** year old lady on a fixed income and your charges have created a hardship on me . My entire social security check has been consume. You charged me $***.** in fees. The books came back to me because I don't have a return label.*I didn't use the books at all... please consider giving me a refund. My daughter will be available for my assistance in the matter. Please email her. My name is Ella Washington , my old address is ***** Interlachen Drive **** Silver Spring MD *****.*My new address is ***** Bauer Drive * Rockville MD *****. *I am hoping for a refund. Can you please send the return labels * of them.*Thank you*Ella M Washington

GetHuman852368 did not yet indicate what Chegg should do to make this right.

I have an issue with Chegg too
How GetHuman852368 fixed the problem

We are waiting for GetHuman852368 to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Chegg customer problems.
How Do I Return a Book to Chegg?How Do I Get an Extension for My Books from Chegg?How Can I Sell My Text Book Back to Chegg?How Do I Return the Wrong Book Back to Chegg?How Do I Delete My Chegg Account?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I needed to return a book on *** and I got it to UPS and Chegg recognized that it...I was about to cancel my subscription because I didn't find Chegg much useful. Ho...I returned a book with the order number *Z****EY**********. Chegg have told me th...Chegg is charging me *** dollars. I purchased the book for **, and Chegg is charg...I accidentally sold my textbook back to chegg when it was rented from chegg. I go...I just sold * books to Chegg in addition to the book I have to return that I rent...When returning books, online I accidently checked a book to return that I just re...I can’t open book *It’s saying I don’t have Chegg account and I have hit max book...I have a few books I purchased and a few I rented. I want to make sure I return...Would like to disable my chegg account because the cl*** I was taking is over and...
Do you have a customer issue as well?
We can help you get Chegg's attention and get better help faster. Tap below to get started.
Having Chegg issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman852368 fixes it.
This email address isn't valid

Chegg

Customer service issue
Reported by GetHuman852368
Jul 5th, 2018 - 5 years ago
I have an issue with Chegg too
Not resolved
Seen by 15 customers so far
Similar issue to 746 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman852368 started working on this issue
Jul 5th, 2018 7:20pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers