The card I gave on file with you guys was cancelled for fraud. I had receive emails tha...

GetHuman-sfoucaul's customer service issue with Chegg from June 2018

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The issue in GetHuman-sfoucaul's own words
The card I gave on file with you guys was cancelled for fraud. I had receive emails that I needed to update my form of payment or my account would be cancelled. I decided to just let my account cancel instead of updating my payment form. Today I saw a transaction that I was charged which would be impossible as I never gave Chegg my new card numbers. I am very upset about this and want a refund. I don’t understand how this company could charge my new card or how they obtained it when my bank stated they do not give information out to third parties. This is quite frustrating. I really would like a refund as I no longer use chegg. My account email is *****@***.com
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Chegg

Customer service issue
Reported by GetHuman-sfoucaul
Jun 9th, 2018 - a yr ago
I have an issue with Chegg too
Fixed
Seen by 4 customers so far
Similar issue to 682 others
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Items needed
Order number
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Email address on the account
Timeline
GetHuman-sfoucaul started working on this issue
Jun 9th, 2018 11:15pm
GetHuman-sfoucaul confirmed the issue is fixed. Hooray!
Jun 10th, 2018 2:57am