March **, ******CheapOair *Customer Care Team**This is in reference to Booking...

GetHuman-mtbarzag's customer service issue with CheapOair from March 2020

Help with my CheapOair issue
First: share to improve GetHuman-mtbarzag's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mtbarzag may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-mtbarzag's own words
March **, ******CheapOair *Customer Care Team**This is in reference to Booking ********* which are for * passengers : Maria Teresa Alhambra Barzaga ( ticket number ************* ) and Roberto Africa Barzaga ( ticket number ************* ). Reservation for this was made on February **, **** and which I cancelled on March *, **** at **:** a.m. because of travel restrictions from the Philippines. **The total cost for the tickets was USD *,***.** . A cancellation fee of USD ***.** was charged to the credit card used for this transaction on March *, ****. Total amount that was charged to the credit card was USD *,***.** .**Refundable amount that was mailed to me on March *, **** at *:** a.m. was only USD*,***.**. **Kindly consider that the total amount that SHOULD BE REFUNDED back is USD *,***.** less original CheapOair service fee of USD**.** for * passengers . This is in accordance with your Airline Travel Waivers Due to the **** Novel Coronavirus which states that for Refund* - Complete cancellation of all ticket and ticket refund* less original CheapOair service fee. **My booking reservation is eligible for cancellation which is written in your Airline Travel Waiver Updates:**Airline Name Airline Name*A*L *L*Itinerary must include (To*Thru:) (To*Thru:)*Original Travel Date: ate:*Rerouting Rerouting*Rebooking Rebooking*Cancel * * Refund efund*Additional Requirements for Refund r**Korean Air*KE*Worldwide: Involuntary Flight Cancellation***Mar**-**Apr***Yes - within the same region*Rebooking to alternate destination with the same region on Orignal Dates* Yes* N*A***Furthermore, Korean Air has given out the following guidelines on COVID-** : Ticket Change*Refund Guideline (as of Mar **):**(*) COVID-** Patient, Medical Staff, Military Personnel and International Student********************************************. Subject : *Patient (including subjected to investigation*isolation measure), Medical staff, Military service *****personnel, International student and families*accompanied traveller with same itinerary* * * Required valid documents such as diagnosis paper, employment certificate, official travel restriction, ** military service document, student ID and school official documents regarding travel restrictions to Korea etc***. Travel Date : Jan ** * June **, *******. Applicable Charges***Waiver for refund penalty***Permission of date*itinerary changes. Reissue penalty shall be waived once (any fare differences should be collected)**Both passengers in this booking are medical staff of hospitals here in the Philippines. **Thank you for your consideration. I look forward to hearing from you soon. ****Roberto Africa Barzaga

GetHuman-mtbarzag did not yet indicate what CheapOair should do to make this right.

How GetHuman-mtbarzag fixed the problem

We are waiting for GetHuman-mtbarzag to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CheapOair customer problems.
How Do I Find My Trip Itinerary Form Cheapoair?How Do I Change My Flight Date with Cheapoair?How Do I Change My Flight on Cheapoair?
Do you have a customer issue as well?
We can help you get CheapOair's attention and get better help faster. Tap below to get started.
Having CheapOair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CheapOair

Customer service issue
Reported by GetHuman-mtbarzag
Mar 31st, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2538 others
0 customers following this

Timeline

GetHuman-mtbarzag started working on this issue
Mar 31st, 2020 6:14am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers