March **, ******CheapOair *Customer Care Team**This is in reference to Booking...

GetHuman-mtbarzag's customer service issue with CheapOair from March 2020

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The issue in GetHuman-mtbarzag's own words
March **, ******CheapOair *Customer Care Team**This is in reference to Booking ********* which are for * passengers : Maria Teresa Alhambra Barzaga ( ticket number ************* ) and Roberto Africa Barzaga ( ticket number ************* ). Reservation for this was made on February **, **** and which I cancelled on March *, **** at **:** a.m. because of travel restrictions from the Philippines. **The total cost for the tickets was USD *,***.** . A cancellation fee of USD ***.** was charged to the credit card used for this transaction on March *, ****. Total amount that was charged to the credit card was USD *,***.** .**Refundable amount that was mailed to me on March *, **** at *:** a.m. was only USD*,***.**. **Kindly consider that the total amount that SHOULD BE REFUNDED back is USD *,***.** less original CheapOair service fee of USD**.** for * passengers . This is in accordance with your Airline Travel Waivers Due to the **** Novel Coronavirus which states that for Refund* - Complete cancellation of all ticket and ticket refund* less original CheapOair service fee. **My booking reservation is eligible for cancellation which is written in your Airline Travel Waiver Updates:**Airline Name Airline Name*A*L *L*Itinerary must include (To*Thru:) (To*Thru:)*Original Travel Date: ate:*Rerouting Rerouting*Rebooking Rebooking*Cancel * * Refund efund*Additional Requirements for Refund r**Korean Air*KE*Worldwide: Involuntary Flight Cancellation***Mar**-**Apr***Yes - within the same region*Rebooking to alternate destination with the same region on Orignal Dates* Yes* N*A***Furthermore, Korean Air has given out the following guidelines on COVID-** : Ticket Change*Refund Guideline (as of Mar **):**(*) COVID-** Patient, Medical Staff, Military Personnel and International Student********************************************. Subject : *Patient (including subjected to investigation*isolation measure), Medical staff, Military service *****personnel, International student and families*accompanied traveller with same itinerary* * * Required valid documents such as diagnosis paper, employment certificate, official travel restriction, ** military service document, student ID and school official documents regarding travel restrictions to Korea etc***. Travel Date : Jan ** * June **, *******. Applicable Charges***Waiver for refund penalty***Permission of date*itinerary changes. Reissue penalty shall be waived once (any fare differences should be collected)**Both passengers in this booking are medical staff of hospitals here in the Philippines. **Thank you for your consideration. I look forward to hearing from you soon. ****Roberto Africa Barzaga

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Customer service issue
Reported by GetHuman-mtbarzag
Mar 31st, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2538 others
0 customers following this


GetHuman-mtbarzag started working on this issue
Mar 31st, 2020 6:14am

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