Please forward the below cover letter and resume to the appropriate person in Human Res...

GetHuman1030596's customer service issue with CheapOair from August 2018

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The issue in GetHuman1030596's own words
Please forward the below cover letter and resume to the appropriate person in Human Resources. I tried multiple times to submit the application on LinkedIn to no avail. As you can see I have all the position requirements and Sabre , Amadeus etc from my satisfying career at Travel Impressions. Thank you.*May **, *****Stacy M Jones*S*****@***.com****-***-*******Hello,**I have recently relocated to Las Vegas due to an executive position my fiance was offered and where he wants to finish his lifelong career as a vice president.**I am forwarding my resume which includes my skills and qualifications, in hopes that if a compatible position would become available in the near future I would be given immediate and serious consideration to fill the opening. As my resume states I have superb management, leadership, supervisory*administrative, training and communication skills. * *I am also experienced in the training and monitoring of staff, as well as the ability to efficiently and effectively interact with persons of all levels. From this background, I have developed a strong understanding of business procedures, and the capability to work in fast-paced , multi-tasked environment.* *I am interested in a position in which I can fully utilize my abilities and experience with an organization offering career growth based on performance. I am extremely confident that the majority of my skills are transferable and would enable me to rapidly become a productive addition to your organization.* *I would appreciate the opportunity to meet with you in a personal interview to further discuss my qualifications.* *Thank you for your time and consideration. ********Stacy Jones****--***--**********@***.com* * *WORK EXPERIENCE*LIBERTY MUTUAL, Allentown, PA*Sr. Claim Service Representative*Escalation Agent Mar **** – Oct *******Examine claims forms and other records to determine insurance coverage.***Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.***Investigate and assess damage to property and create or review property damage estimates.***Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.***Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.***Refer questionable claims to investigator or claims adjuster for investigation or settlement.***Obtain credit information from banks and other credit services***While performing above duties was simultaneously receiving Escalation and supervisor request calls from less experienced representatives.**Travel Impressions* An American Express Co., Jul **** – Jan ****** Manned Helpdesk and assisted reservation and e-Commerce Representatives with the following and also took complex transfer calls.****Collect payment for transportation and accommodations from customer.***Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.***Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.***Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.***Book transportation and hotel reservations, using computer terminal or telephone.***Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.* *The Hartford Ins. Co, Jan **** – May *******Review insurance policy to determine coverage.***Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.***Post or attach information to claim file.***Transmit claims for payment or further investigation.***Contact insured or other involved persons to obtain missing information.***Prepare insurance claim forms or related documents and review them for completeness.* *Aetna US Healthcare, May **** – Jul *******Conduct or arrange for ongoing technical training and personal development classes for staff members.***Conduct orientation sessions and arrange on-the-job training for new hires.* *Prudential, Sep **** – Jan *******Resolve customer complaints or answer customers' questions regarding policies and procedures.***Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.***Implement corporate or departmental policies, procedures, and service standards in conjunction with management.***Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.***Train or instruct employees in job duties or company policies or arrange for training to be provided.***Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.***Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.***Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.***Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.***Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.***Make recommendations to management concerning such issues as staffing decisions or procedural changes.****Upheld Quality Assurance standards by routinely monitoring, coaching and provided additional training as needed to consistently meet or exceed company required service levels****EDUCATION*William Allen High, Allentown, PA* *ADDITIONAL SKILLS***AS***,AS***, Siebel Certified, Claims Navigator, Tech *, Quest, Sabre (longhand)***Attended Classes for training the Trainer.***Proctored Seminars for Elderly Assistance.***Corporate trainer for new Hires in a formal classroom setting***Quality Assurance (call monitoring), reviewed coached and made suggestions in areas that needed to be brought up to company’s service standards.***Helpline fill-in. Sr. Csr's rotated on the helpline for those less experienced and coached how to access the resources or if it was a difficult or complex call it would be transferred to diffuse then resolve the matter at hand.***I also attended English and creative writing for the purpose of writing employee’s performance appraisals.

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Customer service issue
Reported by GetHuman1030596
Aug 24th, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 303 others
0 customers following this
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GetHuman1030596 started working on this issue
Aug 24th, 2018 7:58am
GetHuman1030596 indicated the issue is not fixed yet.
Aug 25th, 2018 10:13am
GetHuman1030596 indicated the issue is not fixed yet.
Aug 25th, 2018 10:15am

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