I have had absolutley no luck, no returned calls as stated. I have never been so frustrated with so many dropped balls in one day!

GetHuman-semar's customer service issue with CheapOair from July 2018

Help with my CheapOair issue
The issue in GetHuman-semar's own words
Get my proper refund, the representative did not do as she said. ... I have spent an entire morning trying to sort out a billing issue. I have been hung up on twice, on hold for ** minutes and been transferred too many times to count. I have a $**.** US charge on my credit card that a representative said she credited. I received the email with my refund but it’s for $*.** CDN, not $**.** US! My booking with Cheapoair flight was cancelled. Can you please tell me where the rest of my return is???*Regards,*Shirley Martin
I spent enormous time calling and waiting on hold. I was told after waiting ** min that I’d get a call back...nothing.
Returning my $**.** US. That was a charge that never should have happened in the first place.
I am not new, I am not sure after today I’d recommend or use Cheapoair again.
I have talked to so many people, tried many different numbers for customer service and no luck whatsoever.*Finally a rep said he emailed the billing dept with my number and they would call me back....NOT!
How GetHuman-semar fixed the problem
Dealing with Cheapoair was a long an frustrating ordeal.
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CheapOair

Billing
Customer service issue
Reported by GetHuman-semar
Jul 6th, 2018 - 4 years ago
Fixed
GetHuman-semar shared how to fix
Seen by 15 customers so far
Similar issue to 121 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-semar started working on this issue
Jul 6th, 2018 8:06pm
GetHuman-semar indicated the issue is not fixed yet.
Jul 6th, 2018 11:20pm
GetHuman-semar indicated the issue is not fixed yet.
Jul 6th, 2018 11:28pm
GetHuman-semar indicated the issue is not fixed yet.
Jul 7th, 2018 9:27pm
GetHuman-semar indicated the issue is not fixed yet.
Jul 7th, 2018 9:28pm
GetHuman-semar indicated the issue is not fixed yet.
Jul 7th, 2018 9:29pm
GetHuman-semar confirmed the issue is fixed. Hooray!
Jul 9th, 2018 9:34pm