I purchased Icy hot lidocaine roll on at Wal-Mart and could not get the medicine to com...

GetHuman2223821's customer service issue with Chattem from February 2019

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The issue in GetHuman2223821's own words
I purchased Icy hot lidocaine roll on at Wal-Mart and could not get the medicine to come out of the bottle. I use this medicine all the time and have never had a problem like this before. I tried to shake it, squeeze it and still nothing happened. I thought there was a defect in the bottle. I once again purchased this same item in a different store and once again the same issue happend. I want all my money back or I want two usable bottles of this product. If I don't get any results I will file a claim with the Better Business Bureau. Thank you.
GetHuman2223821 did not yet indicate what Chattem should do to make this right.
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Customer service issue
Reported by GetHuman2223821
Feb 17th, 2019 - 8 mons ago
I have an issue with Chattem too
Not resolved
Seen by 40 customers so far
Similar issue to 88 others
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GetHuman2223821 started working on this issue
Feb 17th 10:45pm