I purchased Icy hot lidocaine roll on at Wal-Mart and could not get the medicine to com...

GetHuman2223821's customer service issue with Chattem from February 2019

40 views
 | 
88 similar
 | 
0 following
Help with my Chattem issue
First: share to improve GetHuman2223821's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2223821's next move: try the Chattem help center.
Chattem doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2223821 will want to follow the link below to head to their help center. We will check on GetHuman2223821 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2223821 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2223821's own words
I purchased Icy hot lidocaine roll on at Wal-Mart and could not get the medicine to come out of the bottle. I use this medicine all the time and have never had a problem like this before. I tried to shake it, squeeze it and still nothing happened. I thought there was a defect in the bottle. I once again purchased this same item in a different store and once again the same issue happend. I want all my money back or I want two usable bottles of this product. If I don't get any results I will file a claim with the Better Business Bureau. Thank you.
GetHuman2223821 did not yet indicate what Chattem should do to make this right.
I have an issue with Chattem too
How GetHuman2223821 fixed the problem
We are waiting for GetHuman2223821 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Chattem's attention and get better help faster. Tap below to get started.
Having Chattem issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2223821 fixes it.
This email address isn't valid

Chattem

Customer service issue
Reported by GetHuman2223821
Feb 17th, 2019 - 8 mons ago
I have an issue with Chattem too
Not resolved
Seen by 40 customers so far
Similar issue to 88 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2223821 started working on this issue
Feb 17th 10:45pm