What is the solution? I'm not aware of any contact made since I detailed the problem.

GetHuman942839's customer service issue with Chattem from August 2018

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16 similar
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0 following
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GetHuman942839's next move: try the Chattem help center.
Chattem doesn't have a customer phone number that is answered by an agent. Instead, GetHuman942839 will want to follow the link below to head to their help center. We will check on GetHuman942839 later to make sure it's all set or try to help escalate.
The issue in GetHuman942839's own words
Complain about the short pump in the large size of the product. The pump tubing is the same size as the small lotion container. So you don't get a quarter of the lotion pumped out. ... I purchased the Gold Bond, diabetics relief in the **.* oz, **%more size. The last inchnof product does not come out of the container. Since my husband is pleased with the product I bought the **oz size. I just went to share*pour the remaining lotion into the larger one I found the plastic pump tubing was the same size as the **.* oz one. So now even more lotion will be left in the container. I understand it saves the company money but it forces you to buy the product again with a substantial amount remaining in the container. That does not seem to be a fair business practice.
It make a person not want to purchase the product again.
Most annoying complaint procedure ever. I should be compensated with a free coupon for everything,ie: misleading packaging and horrible customer service.
I have an issue with Chattem too
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Chattem

Gold Bond diabetic lotion
Customer service issue
Reported by GetHuman942839
Aug 2nd, 2018 - a yr ago
I have an issue with Chattem too
Fixed
Seen by 12 customers so far
Similar issue to 16 others
0 customers following this
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman942839 started working on this issue
Aug 2nd, 2018 3:39pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 2nd, 2018 5:07pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 2nd, 2018 5:09pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 2nd, 2018 5:09pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 3rd, 2018 4:55pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 5th, 2018 5:19pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 5th, 2018 5:28pm
GetHuman942839 indicated the issue is not fixed yet.
Aug 5th, 2018 5:28pm