Chase Customer Service Issues

As a hearing-impaired individual, I face challenges with phone communication. Currently in India, I have not been able to access my account for 4 months. I have been managing my credit limits mainly through scheduled auto payments. I've had 2 credit cards for 20 years but struggle with only the security code prompt, as I am unsure which one was set up when I opened the account two decades ago.

I recently received a notification dated October 13 concerning a past due amount of $58.86 on my account that needs immediate payment to avoid closure. We are diligent in paying the recurring $23.86 charge every month but seem to have missed the payment for September, check #[redacted] sent on September 25, [redacted]. As we haven't received our recent bank statement, we were unaware of the missed payment. Considering our consistent payment history and the circumstance of the missed payment, I request the reversal of the late fee and related charges. Your prompt attention to this matter would be greatly appreciated. Best regards, Richard M. cc# 4[redacted] 3[redacted]

I initiated a $50,[redacted] wire transfer on 9/30, which is a significant amount for me. When the recipient stated they hadn't received the funds, I visited the bank to obtain a payment receipt, not just a transaction record. Unfortunately, the bank did not provide the receipt and advised me to request a wire recall through the Chase app or their website by messaging the secure message center. I did so last week but have not received a response yet. There is a discrepancy where the money was debited from my account, yet there is no corresponding activity visible on Chase.com, making it difficult for me to recall the wire transfer. All I need is the payment receipt to show the recipient or to proceed with the recall. This issue has persisted for three weeks, with no resolution from the bank or customer service.

Dear Sir, I am facing issues with my Facebook Marketplace. Whenever I try to share a catalog for buy and sell, it does not get listed or published. It keeps saying "Limit reached" even if I haven't shared any catalogs. Please assist me immediately to resolve this problem. Your prompt help in fixing this matter would be greatly appreciated. My Facebook account name is Mahendra Kumar. Thank you for your immediate support.

I am Noriaki Higuchi, a Japanese individual facing an issue with accessing my online checking account. I established the account in [redacted] while working with Kyocera Corporation in the States, later relocating to Kyocera Germany in [redacted], and returning to Japan in [redacted]. Due to travel restrictions from Covid-19, I rarely checked my account online, only about once a year. Recently, when attempting to log in with my new PC, a code was requested, but my email address did not display, showing my Japanese home phone number instead. Despite multiple attempts, I am now unable to access my account as the system does not recognize my username and password. Resetting options require details that I do not have access to, and I am unable to visit a Chase bank in the States. I am reaching out for assistance to regain access to my account, updating my contact details for future verification. I appreciate any help provided. Sincerely, Noriaki Higuchi.

I recently used your ATM to withdraw $[redacted]. The transaction appeared to go through, but the machine did not dispense the money. Instead, the receipt showed a withdrawal of $[redacted].50 from my account. The code on the receipt is [redacted]. I am requesting a refund of the missing $[redacted] back into my account. The incident occurred at the location on [redacted] West Kettleman Lane in Lodi, California, on 10/30/21 at 10:48 p.m. My name is Kent R., my card number ends in [redacted], and you can reach me at [redacted].

I recently cashed a check at Chase and then they proceeded to lock my account, citing suspicious activities, and informed me that they would be closing it. Despite all checks clearing with the credit reporting agencies and the issuer of the check, no fraudulent concerns arose. I engaged in extensive communication with various parties, including the bank, and law enforcement was consulted, finding no ongoing investigations. Unfortunately, I never received my debit card or checks and was unable to access any funds. Chase currently holds $[redacted] without justification, despite my efforts to resolve the situation and close the account. I urgently need the funds for rent. Their actions seem to disregard legal procedures as there are no outstanding balances or pending transactions on my account. I fear I am being unfairly treated, perhaps due to my appearance post-work. I am struggling financially and seek resolution without incurring further costs.

Hello, I am reaching out for assistance with unfreezing my personal Chase debit card account. In July [redacted], I opened the account at Chase Westchester branch as an international student from China, using my passport number [redacted]. After using the card for over seven years, I replaced it at the Chase Manhattan branch in January [redacted]. The staff informed me that the new card was connected internally to the original one used. The new card number is [redacted]. Due to the COVID-19 pandemic, I have been in China since [redacted] and have not actively used the card since then. Despite being able to log into my Chase APP until July [redacted], I discovered in August [redacted] that my account was frozen without any prior notification. I have contacted Chase customer service multiple times, but they were unable to locate my account or assist in unfreezing it. I was also warned that if the account remains frozen for an extended period, the funds may be claimed by the US government. As a dedicated Chase customer, I am unable to travel to the United States at this time and seek urgent support in unfreezing my account remotely. Thank you for your attention to this matter. Sincerely, Yuxi Huang

I'm a Chase Private Client, Colette S. I'm having trouble accessing my bank accounts online despite repeated attempts. When I call, they request my PIN and card number, even though I closed a credit card a year ago and never received an ATM card. The agents claim they have no access to my account. I'm 89 years old and unable to visit a branch because I am currently in France. With significant investments in JP Morgan Chase, I need this issue resolved promptly. I will be monitoring and recording interactions until this is sorted out. Please contact me to rectify my account, even if it means bending the rules.

I am a U.S. citizen living in Germany with my family. I have been a Chase Bank member for years. Recently, I couldn't access my online account to pay my bills and got an error message saying they couldn't find me in the system. I've always paid my bills online without any issues before. I request that Chase help me make the payments for my two accounts ending in [redacted] and [redacted] before November 8, [redacted], as I can't log in to receive their response. I authorize Chase to process the payments on my behalf.

I recently opened a Chase secured banking account two days ago with a $[redacted] check. I withdrew $[redacted] immediately. The next day, I found a car to buy after months of searching. I had to travel [redacted] miles to make the purchase and tried to Zelle the seller $[redacted].25, but it was declined due to my daily spending limit. When I attempted to send a lower amount, my account got locked out. Despite providing numerous forms of ID, the bank was skeptical of my identity. I have over $[redacted] in that account that I urgently need access to. I find it frustrating that my account was closed without prior notice. I insist on a resolution as I can validate all my transactions. Please help me as I need my hard-earned money promptly.

I'm unable to contact customer service due to phone issues. I haven't accessed my online account in a while since I only had my mortgage with Chase. I tried logging in but forgot my password. Chase needs to send a code to my phone, which isn't working. There may be an issue with Chase or my other bank account causing a payment problem. I made a mortgage payment on Oct 5th using my current checking account, but it didn't reflect on my November bill. I'm sending a check with the same information provided over the phone to resolve the payment. I plan to file a complaint with Chase's corporate office as this is affecting my credit. Thank you.

My spouse recently opened a new credit card account. The physical card has arrived, statements arrive via mail, and we promptly pay our balances in full. My spouse is eager to utilize the mobile app and online platform to review statements and settle balances. Unfortunately, we are encountering difficulty setting up an online account with Chase. During the initial setup process, my spouse was interrupted and can't recall the exact username entered, but remembers the PIN. Despite the attempts, the system is rejecting access, citing discrepancies with the provided information. Two calls to Chase Customer Service were unfruitful as representatives disconnected without resolving the issue. We seek assistance in rectifying the account details and restarting the online setup process. Thank you. GSW

I recently received an Amazon card ending in [redacted] but need help retrieving the full card number. Unfortunately, I can't remember my username and password to log in. I have important information written down somewhere but can't locate it. I want to settle a bill, which I estimate is now over $[redacted], but I'm unable to access the system. My name is Catherine Barriere, born on 05/10/[redacted], residing at [redacted] Quarterly Parkway, Orlando, FL, [redacted]. You can reach me at [redacted]. Due to a stroke in [redacted], I have difficulty speaking clearly and experience tremors. Despite making many typos, I review and correct them in my emails. I would greatly appreciate a phone call to assist me with payment, preferably after Thanksgiving weekend. Thank you for your help. Sincerely, Catherine Barriere.

I opened a new checking account and deposited two checks totaling $[redacted]. I waited for the hold to be lifted, and the funds became available in my account. However, I never received my ATM card in the mail. Without the card, my only option was using Zelle to send money, which ended up being a frustrating experience. I attempted to send money to friends, but Chase didn't approve any of the 23 transfers. After each attempt, my account would get temporarily locked, requiring me to call customer service and verify my identity repeatedly. This went on from 7 am Pacific time until 7 pm Eastern time. The account was locked for the night, making it impossible for me to access my funds. I've been waiting for this money for approximately 4 months due to the rent relief program, and now I cannot access it for basic living expenses. I need immediate access to my account and my funds from Chase.

I linked my Capital One account with my Chase account to transfer my paycheck today, Monday, December 6th. The transfer was set up as a Preauthorized Withdrawal to my checking account. When I checked my Chase account on my mobile app, the money wasn't there. I then tried on my laptop and found out that my account was locked due to suspicious activity. I've contacted customer service multiple times, but each time they said they would transfer me to someone who could help with no results. I even waited for 2 hours on one call but faced the same issue.

I received an email informing me that a Chase Sapphire card was on its way in the mail. Subsequently, I received the card even though I did not request it, and I disposed of it. However, a few days later, I received a bill charging me a $95.00 membership fee for a card I never wanted. The high-interest rates are unmanageable for me, and I cannot afford it. The statement contains the account number, but I do not have the 3-digit security code as I discarded the card assuming it was fraudulent since I did not request it. Unfortunately, every time I attempt to contact customer service, I am unable to proceed without the 3-digit code. I am seeking advice on how to address this situation as I do not wish to keep the card due to its high-interest rates. Thank you for any assistance. - Clarissa L.

On October 19, [redacted], I underwent a colonoscopy, and my endocrinologist prescribed Linzess® (linaclotide). I have been a long-time customer of Express Scripts under Medicare Part D. Surprisingly, when I called on November 9, [redacted], to inquire about a delay with my prescription, I was informed that I needed to pay in advance before they would ship my medication, a policy change I was not previously aware of. Despite contacting Express Scripts again, I received no satisfactory explanation for why my prescription was on hold. I was startled to discover that Cigna had acquired Express Scripts for $67 billion. In addition, $76.40 was withdrawn from our joint bank account at Chase Bank without our consent, complicating matters further. I have penned a letter to the president of Express Scripts, Dave Queller, expressing my immediate desire to discontinue my membership. I am also canceling any pending prescriptions and notifying my physicians. Furthermore, unauthorized charges were applied for a prescription I had already canceled, as outlined in my previous explanation. As for the unauthorized debit of $76.40 on December 1st, I anticipate a prompt resolution. I have encountered difficulties reaching a live agent at Chase Bank to rectify the situation due to unique circumstances regarding my lack of ATM use. Your assistance in resolving this matter promptly would be appreciated. Thank you, June Eichbaum.

I am having trouble receiving the security code to access my Chase account via phone. I have tried different options but haven't received any code. Unfortunately, I am unable to send a message to Chase directly as I cannot log in and they do not provide an email address. Contacting Customer Service hasn't been successful either, as I was disconnected after being on hold for 40 minutes. I am currently on hold again for 30 minutes. I would appreciate it if Chase could email the security code to me instead.

I recently received my new Chase card after requesting a replacement due to losing my card and phone about a week ago. Prior to this, I spoke with a Chase employee over the phone because my account got locked after I lost access due to my phone being missing. I also requested a new card as someone had accessed my account. However, they did not unlock it at the time, stating they wanted to monitor the account activity. Today, when I tried to log in to my online Chase account with my new card, I was prompted to verify my identity with my SSN and card number, but then received a message stating that my account was suspended. I am confused and frustrated. I was assured by the Chase employee that once I received my new card, I would be able to unlock my account. How can I regain access to my account?