My name is Robert Scott and I've been with you since you've moved to town. I am ** year...

GetHuman-roscott's customer service issue with Chase from November 2019

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The issue in GetHuman-roscott's own words
My name is Robert Scott and I've been with you since you've moved to town. I am ** year old one legged cripple and like most people of this kind I and my wife live on extremely limited income. ALL my money is directly deposited into Chase account. I also have $** monthly income from EU for working there for * years and * years military service. For last ** years I must sent twice a year a CERTIFICATE OF LIVING. It certifies that I am alive and it is in English!!! Until today I had no problem to have this one page certificate notarized in my local bank. Branch manager is vacationing and her substitute can't look at my driver's license and compare picture on the license with my mug and notarize my certificate??? She might know that *** * * but she wouldn't know how much is *** ??? In my younger years I was in real estate and California Notary Public. I would affirm that signatory of this government form is the person in front of me. Nothing more and nothing less. This smart notary couldn't find on list of Chase listed documents, that doesn't make it illegal!!! I tried solve the issue locally but the customer relation woman already was out for the weekend. (it was * PM) Taking into consideration my health issues it is a must to have it certified locally instead driving ** miles to Medford. Please notify concern people and have them to continue provide needed services if I already did not see a penny in interest in ** years. Thank you.

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Chase

Customer service issue
Reported by GetHuman-roscott
Nov 1st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6719 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-roscott started working on this issue
Nov 1st, 2019 9:39pm
GetHuman-roscott indicated the issue is not fixed yet.
Nov 2nd, 2019 10:21pm