Broken DVR receiver required multiple phone calls to different customer service agents...

GetHuman-rlandres's customer service issue with Chase from December 2018

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The issue in GetHuman-rlandres's own words
Broken DVR receiver required multiple phone calls to different customer service agents (and several hours of phone hold time) to rectify. Many agents were not very knowledgeable, some provided incorrect information, and one (who would not give me his employee number or location -- he claimed "...for security reasons") flat out lied. ATT's process for receiver replacement unnecessarily cumbersome at best, and downright awful at worst because of excessive phone wait times and disparately helpful service agents. As soon as I am able find an alternate TV provider that meets my needs, I will be very pleased to cancel my ATT service.
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Chase

Customer service issue
Reported by GetHuman-rlandres
Dec 5th, 2018 - 2 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-rlandres started working on this issue
Dec 5th, 2018 1:16am
GetHuman-rlandres shared this issue with others over email
Dec 5th, 2018 1:17am