My card was stolen around * weeks ago so I went to my bank to open a new checking accou...

GetHuman1688645's customer service issue with Chase from December 2018

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The issue in GetHuman1688645's own words
My card was stolen around * weeks ago so I went to my bank to open a new checking account (****) and close the other one so no fraud charges could be made. The bank teller told me my old account ending in **** would disappear on its own in a few days. I got my new card in the mail, ****, activated and double checked it was active, yet it declined on a $* purchase when I have $*** in my open checking account ending in ****. I need the **** checking account closed immediately and the **** account to be connected to my new debit card ending in ****.
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Chase

Customer service issue
Reported by GetHuman1688645
Dec 4th, 2018 - 2 mons ago
I have an issue with Chase too
Not resolved
Seen by 10 customers so far
Similar issue to 2184 others
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Timeline
GetHuman1688645 started working on this issue
Dec 4th, 2018 5:48pm