Chase place a long hold on a check that I deposited that was from an insurance company...

GetHuman-wbatley's customer service issue with Chase from September 2018

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The issue in GetHuman-wbatley's own words
Chase place a long hold on a check that I deposited that was from an insurance company. I called chase to remove the hold which they did on the **th. I call the credit card company and let them know the funds were in the account on the **th. They told me there was * day grace period. Now I'm being charge **.** late fee. I need that fee waived. I am a new customer and I have $**,*** in savings. Holding an insurance check for $*,*** for ** days and then charging me $**.** is outrageous.
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Chase

Customer service issue
Reported by GetHuman-wbatley
Sep 20th, 2018 - 6 mons ago
I have an issue with Chase too
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Seen by 7 customers so far
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Timeline
GetHuman-wbatley started working on this issue
Sep 20th, 2018 1:18pm