The Nevada child support switched from Chase to Bank of America in **** I need records...

GetHuman1369408's customer service issue with Chase UCard from October 2018

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The issue in GetHuman1369408's own words
Get a printout of year **** payments. ... The Nevada child support switched from Chase to Bank of America in **** I need records from **** from Chase UCard. However every time I called I'm told that I have to submit it in writing, I've written three letter, I've faxed two letters and I still have not received any documentation. I'm being audited I don't have a lot of time to try to get this information. There's nobody else who can help me other than Chase UCard. So how do I expedite and who do I talk to in order to get this done. My name is Erika Holloway be ******* last four seasons ****.
Sending s letter got me nowhere, nor a fax. I need to have the ability to pull up my old account myself.
Ideally allow customers to pull up thier old account. Of course with certain restrictions do we could print ourselves. But for today a live human that can pull up my info and email it to me would be greatly appreciated.
I never had any issues with the bank, in **** & **** I was able to get payment records. But now since Nevada switched to B of A, I'm getting the run around.
I've sent * letters and faxed twice. Knowone knows anything about my letters when I call.
I have an issue with Chase UCard too
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Chase UCard

Chase UCard Account
Customer service issue
Reported by GetHuman1369408
Oct 18th, 2018 - a mon ago
I have an issue with Chase UCard too
Not resolved
Seen by 6 customers so far
Similar issue to 74 others
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Timeline
GetHuman1369408 started working on this issue
Oct 18th 2:29pm