In November Chase debited my checking account for ****.** for payment to credit card en...

GetHuman5547984's customer service issue with Chase Credit Cards from December 2020

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The issue in GetHuman5547984's own words
In November Chase debited my checking account for ****.** for payment to credit card ending in ****. I received no notice of this and did not authorize it. In addition, the credit card is my husband's which they are insisting I am primary on. I have never had the Mastercard they refer to as ****the bank somewhere along the line converted it to a Visa. If the primary was changed it was by the bank. I have never had credit good enough to qualify for that card and when replacement cards they only come in my deceased husbands name, which they know because I have reported it to them repeatedly. The account primary is secondary but the debit from my account without notice or permission is illegal. *Their actions overdrew my account and left me without money to even buy food, so I need some help to have this reversed. I lost my job to Covid ** and am living on SS and unemployment. I have gone to the branch and called all * numbers they provide the last one transferred me to a rep trying to sell Chase Alert for seniors. The original contact didn't want to deal with an issue, so she passed me off. Here I sit * weeks later with no resolution.

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Chase Credit Cards

Customer service issue
Reported by GetHuman5547984
Dec 12th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1720 others
0 customers following this

Timeline

GetHuman5547984 started working on this issue
Dec 12th, 2020 8:50pm