Since I cannot get a human person on the line, I have waited now * hour, listening to...

GetHuman4482297's Dispute a Charge issue with Chase Credit Cards from March 2020

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Before contacting them, items GetHuman4482297 may need:
16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4482297's own words
ORDER A PRO-ACTIVE PRODUCT for $***.** They made another charge of $**.** ... Since I cannot get a human person on the line, I have waited now * hour, listening to your music...when I was told my wait time was approx. ** minutes..PLEASE CALL me at *** *** **** about my credit card acct. THIS IS VERY IMPORTANT.*Thank you*Betty Greenlee******@***.com
I did not order the other product. I called the product number they gave me and explained to a person and I told him to cancel my order... HE SAID HE WOULD!
I JUST WANT CHASE TO MAKE SURE THE TWO CHARGES ARE REIMBURSED. ONE FOR $***.** AND ONE FOR $**.** . WILL YOU PLEASE DO THIS FOR ME? THANK YOU
I am a new customer so I DID NOT expect to be charged for two products.
DISPUTE IS FIXED SUPPOSEDLY. THE CHARGES ARE TO BE SENT BACK TO VISA CARD. PLEASE LET ME KNOW IF THAT HAPPENS....THANK YOU AGAIN.
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Chase Credit Cards

VISA *AMAZON CHARGE CARD
Dispute a Charge issue
Reported by GetHuman4482297
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 336 others
0 customers following this

Timeline

GetHuman4482297 started working on this issue
Mar 17th 7:51pm