You say it will take * minutes and it is now * hours trying to speak to a Chase HUMAN!!!

GetHuman-jillhend's customer service issue with Chase Credit Cards from December 2018

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Help with my Chase Credit Cards issue
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The issue in GetHuman-jillhend's own words
I purchased something for $**.**. I wrote the check and sent it November **rd which is plenty of time to get from Ma. to Delaware. I received my statement which says I paid the $**.** but has charged me $**.** in interest which I do not owe. My credit rating is over ***. Please remove the interest charge. ... I wrote a check to Chase on November **, and mailed it in time for it to reach you by November **. I received a bill for interest which I do not owe. I want it removed from my account. My credit score is over *** and I want to keep it that way. I could not get a live person to discuss this with and there was no option to wait for a live person. HELP!!!!
You advertise that it is possible to talk issues through with a human.*It doesn't work.*Isn't this false advertising???
Remove the incorrect interest charge.
For decades.
Your phone maze is so complex and does not have an option to reach a human. It made me consider cancelling my account which I have had for decades because I am solicited weekly by other credit card companies because of my excellent credit.
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Chase Credit Cards

my credit card statement
Customer service issue
Reported by GetHuman-jillhend
Dec 7th, 2018 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 556 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman-jillhend started working on this issue
Dec 7th, 2018 9:16pm

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