I have not used my Chase credit card in a few months but there is a charge for $*.** bu...

GetHuman1332248's customer service issue with Chase Credit Cards from October 2018

Help with my Chase Credit Cards issue
The issue in GetHuman1332248's own words
I have not used my Chase credit card in a few months but there is a charge for $*.** but no recent transactions are showing. I am trying to speak to someone about this but am having no luck. I do not understand how there is a balance although I have not used my card.
GetHuman1332248 did not yet indicate what Chase Credit Cards should do to make this right.
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Chase Credit Cards

Customer service issue
Reported by GetHuman1332248
Oct 12th, 2018 - 2 mons ago
I have an issue with Chase Credit Cards too
Fixed
Seen by 6 customers so far
Similar issue to 445 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman1332248 started working on this issue
Oct 12th 2:39pm
GetHuman1332248 indicated the issue is not fixed yet.
Oct 12th 2:50pm