Hi,*I have a car lease through Chase autofinance for the past * years and half. The lea...
GetHuman-leprince's customer service issue with Chase Auto Finance from March 2019
Help with my Chase Auto Finance issue
Next: our robot will wait on hold for GetHuman-leprince to get a Chase Auto Finance rep on the line!
Always use the GetHuman Phone tocall Chase Auto Finance. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-leprince's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-leprince may need:
Name on account, VIN number, Date of birth, Make and model of vehicle, Email address on account, and Billing address
The issue in GetHuman-leprince's own words
Hi,*I have a car lease through Chase autofinance for the past * years and half. The lease period expired on feb **th **** and the car should have been returned by then. But I still have the car in my possession. *I want * need to buy out the car for the following reasons:**. *** *** ( a hundred thousand ) miles in excess on the car. The tachometer reads ***k miles instead of **k miles.**. I have been involved in * accidents since ****. The repairs on the car total $ ***** ( seventeen thousands ).**As you can see the value of the car right now is barely $**** and I owe chase about $***** ( twenty thousand ). **I drive around for food delivery doordash, bitesquad to make a living. I can afford to pay back the full balance within a year. I can afford a $**** settlement for a monthly payment.**But I can not afford to lose this car because I must pay them back the outstanding balance. I drive for a living. No car means no job, no money. I have to pay them so I have to keep the car and work. I can give them any information about my job and my bank accounts if needed.*It is very difficult to talk to them on the phone. They cut me off and they don’t take a minute to even listen to what is going on before make any decision. I never experience anything like this before. I want and I have to pay the money I owe. **I need help to forward this message.**Thank You
GetHuman-leprince did not yet indicate what Chase Auto Finance should do to make this right.
I have an issue with Chase Auto Finance too
How GetHuman-leprince fixed the problem
We are waiting for GetHuman-leprince to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.