Hi,*I have a car lease through Chase autofinance for the past * years and half. The lea...

GetHuman-leprince's customer service issue with Chase Auto Finance from March 2019

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Help with my Chase Auto Finance issue
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The issue in GetHuman-leprince's own words
Hi,*I have a car lease through Chase autofinance for the past * years and half. The lease period expired on feb **th **** and the car should have been returned by then. But I still have the car in my possession. *I want * need to buy out the car for the following reasons:**. *** *** ( a hundred thousand ) miles in excess on the car. The tachometer reads ***k miles instead of **k miles.**. I have been involved in * accidents since ****. The repairs on the car total $ ***** ( seventeen thousands ).**As you can see the value of the car right now is barely $**** and I owe chase about $***** ( twenty thousand ). **I drive around for food delivery doordash, bitesquad to make a living. I can afford to pay back the full balance within a year. I can afford a $**** settlement for a monthly payment.**But I can not afford to lose this car because I must pay them back the outstanding balance. I drive for a living. No car means no job, no money. I have to pay them so I have to keep the car and work. I can give them any information about my job and my bank accounts if needed.*It is very difficult to talk to them on the phone. They cut me off and they don’t take a minute to even listen to what is going on before make any decision. I never experience anything like this before. I want and I have to pay the money I owe. **I need help to forward this message.**Thank You

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Chase Auto Finance

Customer service issue
Reported by GetHuman-leprince
Mar 12th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 577 others
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GetHuman-leprince started working on this issue
Mar 12th, 2019 1:49am