Hi,*I'm writing on behalf of Advanced Remarketing Services, we are a company that facil...

GetHuman830113's customer service issue with Chase Auto Finance from June 2018

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The issue in GetHuman830113's own words
Hi,*I'm writing on behalf of Advanced Remarketing Services, we are a company that facilitates vehicle donations on behalf of Habitat for Humanity.*One of our donors provided us with a Lien Release from your company, however the lien was originally from Washington Mutual. In order for us to sell this vehicle at auction we are in need of a One and The Same form from Chase Auto Finance, since your company has bought out Washington Mutual. The donor of the vehicle says he has made many attempts to get this documentation but has had no luck.*Would you please let me know how we can obtain needed document. Every day this donated car sits at our auction facility Habitat for Humanity loses donated funds.*Thank You,*Cheryl R Glick*Advanced Remarketing Services****-***-**** ext. ****
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Chase Auto Finance

Customer service issue
Reported by GetHuman830113
Jun 28th, 2018 - a yr ago
I have an issue with Chase Auto Finance too
Fixed
Seen by 2 customers so far
Similar issue to 130 others
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Items needed
Name on account
VIN number
Date of birth
Make and model of vehicle
Email address on account
Billing address
Timeline
GetHuman830113 started working on this issue
Jun 28th, 2018 6:04pm
GetHuman830113 indicated the issue is not fixed yet.
Jul 2nd, 2018 5:51pm