I went to NCDMV to get a duplicate ***le(can't locate the original I received at payoff...

GetHuman-rhoatoib's customer service issue with Chase Auto Finance from June 2018

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Name on account, VIN number, Date of birth, Make and model of vehicle, Email address on account, and Billing address
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The issue and preferred resolution, in GetHuman-rhoatoib's own words:
I went to NCDMV to get a duplicate ***le(can't locate the original I received at payoff) for my **** Buick Rendezvous that had been paid in full for over a year or two. I was told you are still listed as the leinholder on it and they require a Certified letter to be mailed to me from you releasing the lien. I am then to take it with me to their office so the ***le can be transferred to another individual who desires to purchase it from me.**Rhonda L Hedgpeth (dob ********)***** Yaupon Ct SW *Ocean Isle Beach, NC ***********@***.com
I trust that Chase Auto Finance will make this right and come up with a resolution that is fair.
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Chase Auto Finance

Customer service issue
Reported by GetHuman-rhoatoib
Jun 4th, 2018 - 14d ago
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GetHuman-rhoatoib started working on this issue
Jun 4th 8:44pm