I went to NCDMV to get a duplicate title(can't locate the original I received at payoff...

GetHuman-rhoatoib's customer service issue with Chase Auto Finance from June 2018

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Name on account, VIN number, Date of birth, Make and model of vehicle, Email address on account, and Billing address
The issue in GetHuman-rhoatoib's own words
I went to NCDMV to get a duplicate title(can't locate the original I received at payoff) for my **** Buick Rendezvous that had been paid in full for over a year or two. I was told you are still listed as the leinholder on it and they require a Certified letter to be mailed to me from you releasing the lien. I am then to take it with me to their office so the title can be transferred to another individual who desires to purchase it from me.**Rhonda L Hedgpeth (dob ********)***** Yaupon Ct SW *Ocean Isle Beach, NC ***********@***.com
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Chase Auto Finance

Customer service issue
Reported by GetHuman-rhoatoib
Jun 4th, 2018 - 4 mons ago
I have an issue with Chase Auto Finance too
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GetHuman-rhoatoib started working on this issue
Jun 4th 8:44pm