I already did this online. Do I need to do it again.

GetHuman739643's customer service issue with Chase Auto Finance from June 2018

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Help with my Chase Auto Finance issue
Before contacting them, items GetHuman739643 may need:
Name on account, VIN number, Date of birth, Make and model of vehicle, Email address on account, and Billing address
GetHuman739643's next move: have a Chase Auto Finance rep call.
Always use the GetHuman Phone tocall Chase Auto Finance. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman739643's own words:
The problem I ran into: I already did this online. Do I need to do it again.
I trust that Chase Auto Finance will make this right and come up with a resolution that is fair.
Help with my Chase Auto Finance issue
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Chase Auto Finance

Customer service issue
Reported by GetHuman739643
Jun 1st, 2018 - 18d ago
I have an issue with Chase Auto Finance too
Not resolved
Seen by 1 customer so far
Similar issue to 484 others
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Timeline
GetHuman739643 started working on this issue
Jun 1st 7:44pm