My email will not send from any of my charter.net accounts from web or outlook. i have...

GetHuman-klautzer's Technical Support issue with Charter Communications from February 2021

Help with my Charter Communications issue
The issue in GetHuman-klautzer's own words
My email will not send from any of my charter.net accounts from web or outlook. i have a ticket number ********. It has been * days now. All i hear is we are researching the problem. can this be fixed? I receive email fine i just can't send i get error code AUP* out ****

GetHuman-klautzer did not yet indicate what Charter Communications should do to make this right.

How GetHuman-klautzer fixed the problem
I don’t know it just started sending. It ok now. But I’m in Mexico and it never works here
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Charter Communications

Technical Support issue
Reported by GetHuman-klautzer
Feb 14th, 2021 - 2 months ago
Fixed
GetHuman-klautzer shared how to fix
Seen by 4 customers so far
Similar issue to 502 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account

Timeline

GetHuman-klautzer started working on this issue
Feb 14th 9:40pm
GetHuman-klautzer confirmed the issue is fixed. Hooray!
Feb 18th 1:31pm