Our remote (recently replaced by your repair person) is not responding to our input...

GetHuman-wegan's Technical Support issue with Charter Communications from February 2021

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The issue in GetHuman-wegan's own words
Our remote (recently replaced by your repair person) is not responding to our input. We changed the batteries with brand new ones last night. No difference!*We lost sound AND the ability to change channels this past evening. We noticed that the sound works on our head phones only. When attempting to change the sound level with the remote, it does not show the corresponding increase*decrease number on the screen like it always did.*The evening before that (Tuesday) we had a brief sound outage but, it came back a few moments later. Last night we tried disconnecting and rebooting the tv as suggested in the past by your repair people but, to no avail.

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Charter Communications

Technical Support issue
Reported by GetHuman-wegan
Feb 24th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 488 others
0 customers following this

Timeline

GetHuman-wegan started working on this issue
Feb 24th 3:42pm
GetHuman-wegan indicated the issue is not fixed yet.
Feb 24th 4:07pm