A Charter Spectrum employee came to my house, uninvited, wanted to sign me up for spect...

GetHuman-gmaples's customer service issue with Charter Communications from August 2019

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The issue in GetHuman-gmaples's own words
A Charter Spectrum employee came to my house, uninvited, wanted to sign me up for spectrum TV, internet and phone. I may be interested, he said we have no contracts. He stated they would buy out my ATT&T contract, just send him my payoff amount. He said they would send * hookup boxes by mail. I could hook the boxes up myself, I'm a ** year old widow of ** years. I wasn't sure if I could do this. Not sure I wanted to switch. The boxes arrived, I did not attempt to hook them up didn't want to. A couple weeks later I received a bill from Spectrum for $***.** for service. I had not used any services. I got mad and took the boxes, unopened to Spectrum office in Alcoa, TN and returned the two boxes. I got a receipt for the * boxes and left. Well now I am getting phone calls from a collection agency and letters in the mail stating I owe Spectrum $**.**...!!! How is that, I used no services from Spectrum. I did not call or order any services so HOW DO I OWE $**.** , FOR WHAT ????. I am tired of this harassment. Some one who knows how to solve problems for Spectrum can surely figure this out. I think you owe me $**.** for this mistake on your part. Consider me pissed off. Virginia A Maples *** Caton St, Seymour, TN ***** (***) ***-**** ...

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Charter Communications

Customer service issue
Reported by GetHuman-gmaples
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2183 others
0 customers following this

Timeline

GetHuman-gmaples started working on this issue
Aug 3rd, 2019 4:58pm

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