We have an account executive who claims she was responsible for nothing (and in fact no...

GetHuman2618229's customer service issue with Charter Communications from March 2019

Help with my Charter Communications issue
The issue in GetHuman2618229's own words
We have an account executive who claims she was responsible for nothing (and in fact not allowed to provide help) after the "sale". Spectrum keeps saying she should have been available to help resolve (about a month's worth) of issues that arose after the "sale".*I want to know what her responsibility is - because she claims she has none. I am referring to Jo Haire, Charter Account Executive - who dumped us after the sale and left us to resolve all of the issues ourselves. (Spectrum keeps saying she was supposed to be handling these issues). We just want to know the truth.
GetHuman2618229 did not yet indicate what Charter Communications should do to make this right.
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Charter Communications

Customer service issue
Reported by GetHuman2618229
Mar 28th, 2019 - a mon ago
I have an issue with Charter Communications too
Fixed
Seen by 3 customers so far
Similar issue to 1696 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman2618229 started working on this issue
Mar 28th 6:26pm
GetHuman2618229 shared this issue with followers on Twitter
Mar 28th 6:27pm
GetHuman2618229 indicated the issue is not fixed yet.
Apr 1st 12:36pm
GetHuman2618229 indicated the issue is not fixed yet.
Apr 1st 12:36pm