Before contacting them, items GetHuman-kyliejud may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-kyliejud's own words
I cannot login to the page that has specific deals listed for my account. I know I am putting in the correct info but it locks need to out Everytime. My main reason for contacting Spectrum is about my service and how bad it gets some times. Everyday usually a couple but up to an all day event I have to sit there and wait for it to load. I have been through all the troubleshooting tips and have worked with shutting down my modem and it has still not improved. Some channels are always very poorly streamed and I don't know why. I called once before on this issue and the last said it was because my internet connection was so slow. That's and y'all's side not mine and if you can't provide a decent service at the speeds mine are set up on then I don't guess you should sale it to people. Regardlee something has to be done or we will have to acquire service somewhere else. I pay my bill on time or before every month and I just think I should get what I pay for. The Spectrum web site is easily the worst web site I have still currently ever tried to navigate through. I can't even go on for something simple and it do what it should. I would transfer my service if I knew where to go to and who to trust because this is important to me. I am constantly using both the internet and the TV so I need this resolved asap. One more issue I'm not understanding is that why I cannot download the A&E app on to my roku when A&E and Roku both say I should be able to you are the reason it will not let me log in. Plus I'm constantly about once a week having to log back in to apps that I have already logged into this site numerous times to authorize my account. I really need someone to tackle these issues and I have two new baby's and unfortunately I cannot sit on the phone all day with customer service. I'd appreciate anything you could do to make this not such a chore Everytime I want to watch a program I have already paid the services for but can't get anywhere. My name is David Hondo Pease. Address *** White Street Apt * McMinnville, The *****. Email is *****@***.com ( my preferred way of being contacted) and my cell *** *** ****. I would appreciate some kind of response quickly please. Thank you
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