I'm not sure how I have the gold package, yet still have channels I cannot watch. And...

GetHuman-lewisbj's customer service issue with Charter Communications from January 2019

2 views
 | 
1382 similar
 | 
0 following
Help with my Charter Communications issue
Next: our robot will wait on hold for GetHuman-lewisbj to get a Charter Communications rep on the line!
Always use the GetHuman Phone tocall Charter Communications. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-lewisbj's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lewisbj may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-lewisbj's own words
I'm not sure how I have the gold package, yet still have channels I cannot watch. And now I have fewer channels - same price. It is time to reduce the cost, I have been told the only way for me to do that is to leave Spectrum for ** days and return as new... that sounds like bad business practice to me. What are the channels available on expanded basic - or is that a package option any longer? And what would the price on that be? And if I went with expanded basic if a pay per view option came up that we wanted to see - can we still do that? *****@***.com
GetHuman-lewisbj did not yet indicate what Charter Communications should do to make this right.
I have an issue with Charter Communications too
How GetHuman-lewisbj fixed the problem
We are waiting for GetHuman-lewisbj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Charter Communications's attention and get better help faster. Tap below to get started.
Having Charter Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Charter Communications email you?
This email address isn't valid
Follow this issue
See how GetHuman-lewisbj fixes it.
This email address isn't valid

Charter Communications

Customer service issue
Reported by GetHuman-lewisbj
Jan 8th, 2019 - a mon ago
I have an issue with Charter Communications too
Not resolved
Seen by 2 customers so far
Similar issue to 1382 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lewisbj started working on this issue
Jan 8th 8:50pm