I'm not sure how I have the gold package, yet still have channels I cannot watch. And...

GetHuman-lewisbj's customer service issue with Charter Communications from January 2019

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The issue in GetHuman-lewisbj's own words
I'm not sure how I have the gold package, yet still have channels I cannot watch. And now I have fewer channels - same price. It is time to reduce the cost, I have been told the only way for me to do that is to leave Spectrum for ** days and return as new... that sounds like bad business practice to me. What are the channels available on expanded basic - or is that a package option any longer? And what would the price on that be? And if I went with expanded basic if a pay per view option came up that we wanted to see - can we still do that? *****@***.com
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Charter Communications

Customer service issue
Reported by GetHuman-lewisbj
Jan 8th, 2019 - a mon ago
I have an issue with Charter Communications too
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GetHuman-lewisbj started working on this issue
Jan 8th 8:50pm