The end of September, I wrote two checks* one for my rent $*** and one to Charter...

GetHuman-nlschmie's customer service issue with Charter Communications from November 2018

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The issue in GetHuman-nlschmie's own words
The end of September, I wrote two checks* one for my rent $*** and one to Charter $***. I mistakenly sent them to the wrong people, so you got my rent check instead of your payment.*I immediately called you to tell you what I had done and ask for my check back. I was told you (*) would send it back (*) you would not send it back but I would get a refund.*You not only cashed a check made out to someone else, you increased the amount from $*** to $* **. I have been calling at least once a week since this happened, trying to get my money back.*I am told* the check is in the mail, it will be here in two or three days, it will be here in two or three weeks, there is no record of a check being sent, just be patient and on and on. One excuse after another.*I am at the end of my patience. I WANT MY MONEY BACK.

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Charter Communications

Customer service issue
Reported by GetHuman-nlschmie
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 1075 others
0 customers following this

Timeline

GetHuman-nlschmie started working on this issue
Nov 8th, 2018 1:15pm