I can’t read my favorite news site on the internet because every time I open it I get a...

GetHuman1040119's customer service issue with Charter Communications from August 2018

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The issue in GetHuman1040119's own words
I can’t read my favorite news site on the internet because every time I open it I get a pop-up from Charter Communications thanking me for my loyalty and offering a chance at a gift certificate if I choose the right box. There is no way to get rid of it. If I close the news website and reopen it, the pop-up immediately appears* if I play along and pick a box - and lose, of course - it still comes back immediately. I’m not interested in this promotion and WANT IT GONE!!! IMMEDIATELY!!!!
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Charter Communications

Customer service issue
Reported by GetHuman1040119
Aug 27th, 2018 - 4 mons ago
I have an issue with Charter Communications too
Fixed
Seen by 4 customers so far
Similar issue to 746 others
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman1040119 started working on this issue
Aug 27th 1:53am
GetHuman1040119 confirmed the issue is fixed. Hooray!
Aug 27th 2:53am