The problem was not fixed. At all.

GetHuman-shadeste's customer service issue with Charter Communications from August 2018

Help with my Charter Communications issue
The issue in GetHuman-shadeste's own words
My apartment complex just changed over to Charter. My internet has been down all afternoon and still is. One person told me that it could take a few hours. I waited and then called back after said few hours and then the other guy told me up to ** hours. This wait time is ridiculous. Our old complex provider would help within ** minutes max unless there were weather issues. This is not okay.
GetHuman-shadeste did not yet indicate what Charter Communications should do to make this right.
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Charter Communications

Customer service issue
Reported by GetHuman-shadeste
Aug 10th, 2018 - 7 mons ago
I have an issue with Charter Communications too
Fixed
Seen by 13 customers so far
Similar issue to 666 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman-shadeste started working on this issue
Aug 10th, 2018 11:14pm
GetHuman-shadeste indicated the issue is not fixed yet.
Aug 10th, 2018 11:34pm